Användarupplevelsen på en hälsowebbplats : En user experience studie av Närhälsans webbplats

Sammanfattning: The purpose of this bachelor thesis is to examine the user experience of Narhalsan.se, the website of the regional public primary healthcare organisation, as well as forward suggestions on how different aspects on the website can be developed to improve the user experience. To evaluate the user experience on Närhälsans website we’re using both quantitative and qualitative methods, such as a survey as well as Contextual Inquiry in combination with think-aloud. The methods used are followed out from a usability perspective, and are focused on the needs, preferences and user experience of the target group. The suggestions for development of the website include simplifying the structure, reducing information on the contact page and further development of the searchresults.