God Omsorg : En studie utifrån anhörigas uppfattning om god omsorg inom demensomsorg

Sammanfattning: The purpose of this thesis is to examine how relatives experience the care in dementia homes and how they perceive the communication with the care staff. The purpose is illuminated through the following research questions: 1) What perceptions do the relatives have of good care? 2) How do the relatives perceive the care that the demented person receives? 3) How do the relatives experiencing the cooperation with the care staff? In order to answer the questions, unstructured qualitative interviews have been conducted. This method has enabled a deeper understanding of the respondents’ perspectives. The interviews have been analyzed with the help of systems theory. The study shows that the care was not as good as it could be. Most respondents expressed dissatisfaction regarding the quality of life and care for the demented person. There were also deficiencies of mental and physical character, lack of stimulation and social interaction for people with dementia. The discontent also concerned a lack of communication between the relatives and the care staff, lack of information and that the relatives had not been taken seriously and not been listened to. According to the relatives, relationships can be built up with factors such as approach, time, continuity and satisfying needs.