Sökning: "Anthropomorphic chatbot"

Hittade 3 uppsatser innehållade orden Anthropomorphic chatbot.

  1. 1. Exploring Empathy in Human - Chatbot interactions: Addressing, Verbal Abuse, and Gender Dynamics

    Master-uppsats, Uppsala universitet/Datalogi

    Författare :Rutha Tesfazghi Gilazghi; [2024]
    Nyckelord :Anthropomorphic chatbot; AI; Empathy; Verbal abuse;

    Sammanfattning : This study was conducted to investigate the empathy between human chatbot interactions amongcomputer science students at Uppsala University, Sweden. This was done by exploring howparticipants perceive anthropomorphic chatbots as machines or humans, the existence of verbalabuse during human chatbot interactions, and the expectation of chatbot helpfulness dependingon gender dynamics. LÄS MER

  3. 2. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Louise Forssell; Björn Ratjen; [2023]
    Nyckelord :Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

    Sammanfattning : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. LÄS MER

  4. 3. Are Chatbots Human? Evaluating Potential Determinants of Anthropomorphism in Technology

    Kandidat-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Alexander Wåhlander; Anton Eriksson; [2021-12-08]
    Nyckelord :Anthropomorphism; Predictability; Framing; Chatbot;

    Sammanfattning : Anthropomorphism with regard to technology and artificial intelligence is becoming an increasingly relevant issue, due to the proliferation of modern technology across all age groups, while there still exists a great deal of uncertainty about its mechanisms and possible consequences. This study makes an attempt to contribute to the discussion by attempting to extend the three-factor theory of anthropomorphism (Epley et al. LÄS MER