Sökning: "Net Promoter Score"

Visar resultat 6 - 10 av 23 uppsatser innehållade orden Net Promoter Score.

  1. 6. Usability for spreadsheets containing data from interactive presentations

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Emma Johansson Brundell; [2021]
    Nyckelord :;

    Sammanfattning : To improve meetings and presentations, many presenters use digitally interactive presentations. During an event, the audience can vote, brainstorm, share thoughts and ask questions via their phones, tablets and computers, while the results are shown live. The data is often stored and, can usually be exported. LÄS MER

  3. 7. LOJALITETSPROGRAM : är de effektiva för att skapa och bibehålla god relationskvalité till promoters?

    Kandidat-uppsats, Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Författare :Josefine Sjögren; Sara Vukovic; Paulina Gustafsson; [2020]
    Nyckelord :;

    Sammanfattning : This study aims to investigate whether loyalty programs affect relationship quality in the promoter segment, where promoters are the most profitable and loyal customer group according to Fred Reichheld's Net Promoter Score. A self-constructed model has been created, based on previous research. LÄS MER

  4. 8. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel

    Master-uppsats,

    Författare :Devesh Gadkari; [2018]
    Nyckelord :NPS; Net Promoter Score; Customer loyalty; Customer satisfaction; Word of Mouth; Industry; Industry dynamic;

    Sammanfattning : Net Promoter Score (NPS) is considered to be an important metric for measuring customer loyalty. The concept is widely popular and adopted in several established and emerging industries. This master’s thesis work is aimed to spot the factors influencing the NPS of a company and the score rated by an individual. LÄS MER

  5. 9. Correlations between the Net Promoter Score Subgroups and Video Streaming Quality

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Johanna Gustafsson; [2018]
    Nyckelord :Net Promoter Score; NPS; video-on-demand; live streams; user satisfaction; Z-score; video streaming quality; quality of experience; Net Promoter Score; NPS; video-on-demand; livestreams; kundnöjdhet; Z-test; videostreamingkvalitet;

    Sammanfattning : The video streaming business has grown substantially during the last decades. To optimize the user experience in video streaming, it is important to know how the user satisfaction relates to the technical qualities for the video streaming services, such as bufferings and startup times. LÄS MER

  7. 10. UI designs for asking for permission to publish users' feedback

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Angelina von Gegerfelt; [2018]
    Nyckelord :;

    Sammanfattning : This paper reports the results from a study investigating the effect of three different UI designs for adding a question about the right to publish the user's answer on a Net Promoter Score survey. Net Promoter Score surveys are used in marketing to garner shares on social media by a company's satisfied customers. LÄS MER