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1. Generation Z and brand loyalty: the influence of Gen Z specific expectations on attitudinal and behavioural loyalty
Magister-uppsats, Umeå universitet/FöretagsekonomiSammanfattning : Background - Generation Z is the future larger group of consumers. Members of thisgeneration are key in the strategy of brands to remain competitive in the long-term. Buttheir loyalty is more difficult to get compared to other generations. It is assumed that itis linked to their specific expectations and the way brands handle them. LÄS MER
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