Sökning: "customer service systems"

Visar resultat 1 - 5 av 314 uppsatser innehållade orden customer service systems.

  1. 1. Mellan himmel och jord,var befinner sig kunden? : En undersökning om kunders förtroende till On-Premise- och SaaS-system

    Kandidat-uppsats, Uppsala universitet/Institutionen för informatik och media

    Författare :Elvis Ekman; Sandra Anté; [2024]
    Nyckelord :Software as a Service SaaS ; On-Premise; förtroende; affärssystem;

    Sammanfattning : Implementering av affärssystem inom verksamheter kan ge många fördelar, exempelvis effektivisering och automatisering. Hur systemet levereras till kunden kan påverka förtroendet hos kunden. LÄS MER

  3. 2. Staying Afloat - Examining the Resilience of the European Inland Waterway Transportation Industry in the Face of Climate Related Disruptions: A Policy and Resilience Analysis

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Linnea Ahlgren; Hibaakh Jamac; [2023-07-03]
    Nyckelord :Climate Change; Inland Waterway Transportation; Inland Barge Companies; Inland Ports; Policies and Initiatives; Adaptation; Extreme Weather;

    Sammanfattning : Due to its lower emissions in comparison to other modes of transport, inland waterway transportation (IWT) has been increasingly considered a sustainable option by the European Union (EU), prompting a focus on transitioning towards it in recent years. However, the impact of climate change has led to a rise in extreme weather events, including floods and droughts, over the past few decades. LÄS MER

  4. 3. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
    Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

  5. 4. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

    Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Författare :Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
    Nyckelord :;

    Sammanfattning : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. LÄS MER

  7. 5. Förutsättningar för en cirkulär möbelindustri : en fallstudie på ett nordiskt möbelföretag

    Master-uppsats, Linköpings universitet/Industriell miljöteknik

    Författare :Fritjof Axelsson; Tim Ericson; [2023]
    Nyckelord :Access-based; Barriers; Business models; Circular; Collaborative; Consumption; Economy; Enablers; Furniture; Implementation; Industry; PaaS; Product; PSS; Refurbishment; Remanufacturing; Service; Servitization; Strategy; Sweden; Systems;

    Sammanfattning : The furniture industry is an integral part of the European economy and is now facing economic, environmental, and regulatory challenges. Within the European Union (EU), a large amount of furniture every year goes to incineration or landfill, with only 10% being recycled. LÄS MER