Chefers emotionella kommunikation och dess relation till personalomsättning

Sammanfattning: It is now increasingly common for organisations to work actively with HR issues. Furthermore, it is a constant top priority for organisations to remain profitable. The purpose of this study was to investigate whether so called soft HR values, as manager’s communication skills, has an actual impact on hard values in terms of costs for the organisation. Leadership is largely characterised by emotional communication, which together with personnel costs were the main focus of the research. The study was conducted by letting store managers and department heads in shops carry out an emotion perception test and the test results were related to the store/department employee turnover and the number of sick leave hours. The results showed a strong tendency for statistical significance between emotion recognition and the predictors. This suggests that stores, which have low employee turnover and low sick leave hours, can be explained by the manager's capability in emotion perception. The study complements current research by emphasising the importance of emotionally competent managers to operate successful and profitable organisations.