Effektivisera och kvalitetssäkra debitering av tilläggstjänster på Postnord TPL, Region Stockholm

Sammanfattning: For a business to maintain its competitiveness, it should adapt to the constantly changingmarket to be able to meet the needs and expectations of their customers for quality. Thiscan be done by working with quality development and process management. The goal ofthis work is to map processes for charging additional services at Postnord TPL, which isa leader in the Nordics in third-party logistics. Postnord TPL has had problems with thisprocess because it is considered time-consuming and often leads to errors in customerorder invoices since it is currently a very manual process. By mapping processes forcharging additional services, this study has succeeded in visualizing processes andidentifying areas for improvement. Based on the results from this study, an improvementproposal has since been drawn up and a new future process mapped out. The process forcharging additional services can be improved by implementing more automated ways ofworking that minimize the manual typing and transfer of information between differentExcel files. This would also improve communication and collaboration between theintake and administration departments.