Game publishers and their constant need for damage control : A Content Analysis of Activision Blizzard's communication during their public-relations crises

Sammanfattning: Big organisations and companies in game development and distribution have in recent years become involved in public-relations crises. In the past you could see that dissatisfied consumers have an impact on the image for organisations. To find out how an organisation can stop or mitigate a bad image, an analysis was conducted of Activision Blizzard’s communication to the public during their Public-relations crises, with a connection to strategic communications theories. The method used in the study was a Content analysis with a deductive approach to critically analyse the messages that was communicated during the public-relations crises the organisation had. The results of the analysis gave information for both Successful communication and communication that could have been improved with the strategic communications theories. With this information there is another source for crisis managers to construct messages during a crisis to either stop or mitigate a bad image. The study also gives an example on how to analyse an organisations crisis communication critically.