Kultur av ständiga förbättringar : inom en offentlig verksamhet

Sammanfattning: The lack of a culture of continuous improvement means that organizations risk losing efficiency, cutting back on financial savings and becoming a less attractive employer. Creating a culture of continuous improvement is thus important. Trafik och samhälle in the Uppsala region wants to build an established culture of continuous improvement.  The aim is to identify which key factors are needed to build a culture of continuous improvement, and these are then compared with what emerges regarding how Trafik och samhälle works with continuous improvement. Differences were identified to provide guidance on how management can develop a culture of continuous improvement. The design of the study is qualitative with interviews and a smaller literature study.  The literature study show nine key factors: organizational quality management, committed management and credible leadership, employee commitment and encouragement, good communication, customer focus, clear structure and a process-based way of working, culture of trust and cohesion, training in continuous improvement and continuous improvement and Long term thinking. Trafik och samhälle have strengths in terms of employee engagement and leadership engagement. They have a clear end-customer focus and a culture characterized by trust and cohesion. Trafik och samhälle need to focus on creating an organizational quality management, clear structure and a process-based working method as well as training in continuous improvement. The organization is recommended to work with processes and develop close cooperation with other regional public transport authorities. This study has reinforced the importance of working with structure, processes and tools in parallel with culture.