Sökning: "A business with customer services"

Visar resultat 1 - 5 av 561 uppsatser innehållade orden A business with customer services.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Mellan himmel och jord,var befinner sig kunden? : En undersökning om kunders förtroende till On-Premise- och SaaS-system

    Kandidat-uppsats, Uppsala universitet/Institutionen för informatik och media

    Författare :Elvis Ekman; Sandra Anté; [2024]
    Nyckelord :Software as a Service SaaS ; On-Premise; förtroende; affärssystem;

    Sammanfattning : Implementering av affärssystem inom verksamheter kan ge många fördelar, exempelvis effektivisering och automatisering. Hur systemet levereras till kunden kan påverka förtroendet hos kunden. LÄS MER

  4. 3. Variation Management Strategies for Future Construction Sites: A study to address role of an equipment rental business in the energy transition

    H-uppsats,

    Författare :Ellen Blanksvärd; Frida Svensson; [2023-09-21]
    Nyckelord :battery storage; variation management; flexibility services; peak shaving; load shifting; demand side management; rental business; electrification; construction equipment; construction sites;

    Sammanfattning : Construction sites are facing challenges with high power peaks due to electrificationof heavy equipment where potential consequences are increased power tariffs locallyand risk of limited power supply. Another development is an increased intermittentpower supply due to more wind- and solar power in the electricity system, whichcauses price fluctuations. LÄS MER

  5. 4. Competing for the Curb: A Study of the Impact of Ride-Hailing Companies on Traditional Taxi Services

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Hampus Johansson; Sebastian Leijen; [2023-07-19]
    Nyckelord :Transportation Network Companies TNC ; Internet of Things IoT ; Business Model Canvas BMC ; Business Model Innovation BMI ; Transformation;

    Sammanfattning : In the bustling streets of Sweden, the emergence of Transportation Network Companies (TNCs) has shaken up the taxi industry, leaving incumbents grappling with the need to adapt their business models. While previous research has explored this phenomenon in other parts of the world, little is known about its impact in Sweden. LÄS MER

  7. 5. Business Model Changes in the Automobile Industry - A Single Case Study of Volvo Cars

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Nahid Salehi; [2023-07-19]
    Nyckelord :Business model; business model changes; strategy; automotive industry; Volvo Cars;

    Sammanfattning : The automotive industry's fast-paced environment, digitalization, and electrification have shed light on the significance of the business model (BM) changes. Responding effectively and promptly to the initiative changes and trends is needed for the firms to have profitability. LÄS MER