Sökning: "customer effort score"

Hittade 4 uppsatser innehållade orden customer effort score.

  1. 1. Design Extractor: A ML-based Tool for CapturingSoftware Design Decisions

    Kandidat-uppsats, Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Författare :Petrus Söderström; [2023]
    Nyckelord :machine learning; natural language processing; design decisions; software design; voice recognition;

    Sammanfattning : Context: A software project’s success; involvinga larger group of individuals, relies on efficient teamcommunication. Part of efficient communication is avoidingmiscommunication, misunderstandings, and losingknowledge. These consequences of poor communication canlead to negative repercussions such as loss of time, money,and customer approval. LÄS MER

  3. 2. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    Master-uppsats, Uppsala universitet/Människa-datorinteraktion

    Författare :Rasmus Svensson; [2023]
    Nyckelord :Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Sammanfattning : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. LÄS MER

  4. 3. Design Development of an Energy Supplier Application Focusing on the User Experience

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Ayla Borglund; Julia Giver; [2019]
    Nyckelord :UX; UI; Interaction design; User test; Prototyping; Environmental awareness; Technology and Engineering;

    Sammanfattning : What do customers want from an energy supplier application? To meet the increasing digitalization of the society, the energy supplier Kraftringen strives to create a new application that will match the customer’s needs and Kraftringen’s vision. This thesis was performed in order to present a user interface proposal of Kraftringen’s new application, to improve the user experience. LÄS MER

  5. 4. att synas på internet - ett praktiskt företagsperspektiv

    Kandidat-uppsats, Sektionen för ekonomi och teknik (SET)

    Författare :Martin Rippe; Van Thoong; [2009]
    Nyckelord :internet; online; företagsperspektiv; marknadsföring; viral; shopbots;

    Sammanfattning : Today Internet is clogged up and packed with homepages and information from both private persons and commercial companies. This has led to a decreased availability for a company to be noticed. The most common tool for consumers to use while searching for products online is via search engines. LÄS MER