Sökning: "customers’ satisfaction"

Visar resultat 1 - 5 av 742 uppsatser innehållade orden customers’ satisfaction.

  1. 1. Exploring Automated Early Problem Identification Based on Diagnostic Trouble Codes

    Master-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Mathias Forsman; Yihan Yang; [2024-03-05]
    Nyckelord :Automotive Industry; Early Problem Identification; Diagnostic Trouble Code; Case Study; Laboratory Experiment ; Machine Learning; Linear Regression; K-means Clustering;

    Sammanfattning : In the current automotive industry, problem identification is a reactive process. It starts when the customer experiences a vehicle problem and goes to the workshop. Subsequently, all the problem-related data will be collected from the workshop and forwarded to the vehicle manufacturer. LÄS MER

  3. 2. Mortgage Information and Consumer Understanding : A Study of Swedish Banks

    Kandidat-uppsats, Karlstads universitet/Handelshögskolan (from 2013)

    Författare :Gustav Andersson; Ludvig Borges Månsson; [2024]
    Nyckelord :Mortgage; communication; banks; financial sustainability; consumer behavior; CSR;

    Sammanfattning : The purpose of this essay was to examine and see how communication betweenbank and customer in the Swedish mortgage market is processed. Several theoriesthat have been used in this study highlight how consumers think when they makefinancial decisions. LÄS MER

  4. 3. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  5. 4. Logistikoptimering med 3PL-Integration

    Kandidat-uppsats, Högskolan Väst/Institutionen för ingenjörsvetenskap

    Författare :Adam M. Seraj; [2024]
    Nyckelord :Logistics Optimization; Cost-effectiveness; Third-party Logistics; Economic Analysis; Logistikoptimering; Kostnadseffektivitet; Tredjepartslogistik; Ekonomisk analys;

    Sammanfattning :  Bakgrund – Essity, en framstående aktör inom hygien- och hälsobranschen, står inför utmaningar gällande logistikflödet för konsumentprodukter från produktionsanläggningen i Lilla Edet till kunder i Danmark. Den nuvarande logistikprocessen involverar intern transport med egna lastbilar till externa lager. LÄS MER

  7. 5. An analysis of the Privacy Policy of Browser Extensions

    Magister-uppsats, Högskolan i Halmstad/Akademin för informationsteknologi

    Författare :Susan Sarah Zachariah; [2024]
    Nyckelord :Privacy policy; Browser extension; Data privacy and management;

    Sammanfattning : Technological advancement has transformed our lives by bringing unparalleled convenience and efficiency. Data, particularly consumer data, essential for influencing businesses and developing personalized experiences, is at the heart of this transition. LÄS MER