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Hittade 4 uppsatser som matchar ovanstående sökkriterier.

  1. 1. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications

    Uppsats för yrkesexamina på avancerad nivå, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Malin Jauad Almeida Marques; [2022]
    Nyckelord :Progressive Web Application; Native Application; Mobile Application; User Experience; Progressiv Webbapplikation; Nativ Applikation; Mobilapplikation; Användarupplevelse;

    Sammanfattning : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. LÄS MER

  3. 2. Self-Service Technology (SST) och dess relation till kundtillfredsställelse : En studie av onlinebaserad kundsupport hos Monitor ERP System AB

    Kandidat-uppsats, Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Författare :Christoffer Annerstedt; Fredrik Lindholm; [2021]
    Nyckelord :Self-Service Technology; Customer Relation Management; ERP system; Information quality; SST-QUAL; Self-Service Technology; Customer Relation Management; Affärssystem; Servicekvalitet; SST-QUAL;

    Sammanfattning : I dagens samhälle gömmer det sig en teknologi som inte alla tänker på, nämligen Self-Service Technology(SST). Self-Service Technology befinner sig ofta i ens närhet. Företag använder sig av denna teknik för att tillfredsställa deras kunder snabbare och smidigare. LÄS MER

  4. 3. The Migration Measurement Model - How to Measure the Success of a Channel Migration in Customer Support

    M1-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Anna Rengstedt; [2014]
    Nyckelord :customer migration; web-based self-service; service channels; support metrics; customer behavior; Technology and Engineering;

    Sammanfattning : Purpose: The purpose of this thesis is to develop a theoretical framework that enables a company to measure the success of an initiative that migrates customers from one channel to another, in order to improve or upgrade the way of handling customer support between the company and its end customers. Methodology: The strategy for this thesis was to carry out an iterative case study - theory-led by explaining the causes of events and processes from the literature, and discovery-led by exploring the key issues in ACTIVE Network‟s migration. LÄS MER

  5. 4. Self-service - an emerging concept in the information network

    D-uppsats, Göteborgs universitet/Institutionen för informatik

    Författare :Charlotte Ljungblad; [2001]
    Nyckelord :;

    Sammanfattning : AbstractThis master thesis concerns self-service as an emerging concept ininformation networks. The focuses have been on available self-care services on the Internet, and on consideration of the self-carein the future. The study consists of an assessment of the web-based customer care self-service provided by a bank and a serviceprovider. LÄS MER