E-lärandet på arbetsplatsen : En kvalitativ fallstudie om e-lärandets effekter på verksamheten

Sammanfattning: Problem: Today's knowledge society needs companies, personnel and employees to constantly work with both competence and knowledge development. E-learning is a learning method that can be used in businesses in order to develop and change the work process. E-learning has been shown to lead to cost efficiency, delivery efficiency, free study pace, personal responsibility and savings in the education process. As more and more companies use e-learning, it is essential to investigate the effects of e-learning on the business and its competence development. Purpose: The purpose of the study is to investigate the effects that e-learning has in a business and on staff who invest and use e-learning platforms as a pedagogical training method. The study will also examine the expectations and goals that companies set in connection with the investment in their e-learning. The study will further describe the effects achieved and the non-achieved effects that have arisen in connection with e-learning compared to previous educational methods. Method: This dissertation is based on a qualitative case study where semi-structured interviews are conducted with about ten workers from Postnord who have in some way been a part of constructing their application “Postnord Learning” and its use. These interviews should contribute a subjective perspective to the study. The qualitative method is applied in order to give the participants the opportunity to answer the questions without restrictions. The study is based on an inductive approach with the purpose of applying the interviews as the primary focus and the search for other theories as a secondary focus in connection with data presented in previous studies. Conclusion: The effects that e-learning brings to a business are cost and time efficiency, improved competence development and the ability to monitor the levels of commitment to e-learning platforms. The negative effects arising from e-learning are technical barriers, which means that the necessary units must be adjusted for e-learning to function and add operational value. Other effects are decoupling from the platform, lack of motivation for skills development and limited social interactions.