Investigating the Attribution Quality of LSTM with Attention and SHAP : Going Beyond Predictive Performance

Sammanfattning: Estimating each marketing channel’s impact on conversion can help advertisers develop strategies and spend their marketing budgets optimally. This problem is often referred to as attribution modelling, and it is gaining increasing attention in both the industry and academia as access to online tracking data improves. Focusing on achieving higher predictive performance, the Long Short- Term Memory (LSTM) architecture is currently trending as a data-driven solution to attribution modelling. However, such deep neural networks have been criticised for being difficult to interpret. Interpretability is critical, since channel attributions are generally obtained by studying how a model makes a binary conversion prediction given a sequence of clicks or views of ads in different channels. Therefore, this degree project studies and compares the quality of LSTM attributions, calculated with SHapleyAdditive exPlanations (SHAP), attention and fractional scores to three baseline models. The fractional score is the mean difference in a model’s predicted conversion probability with and without a channel. Furthermore, a synthetic data generator based on a Poisson process is developed and validated against real data to measure attribution quality as the Mean Absolute Error (MAE) between calculated attributions and the true causal relationships between channel clicks and conversions. The experimental results demonstrate that the quality of attributions is not unambiguously reflected by the predictive performance of LSTMs. In general, it is not possible to assume a high attribution quality solely based on high predictive performance. For example, all models achieve ~82% accuracy on real data, whereas LSTM Fractional and SHAP produce the lowest attribution quality of 0:0566 and 0:0311 MAE respectively. This can be compared to an improved MAE of 0:0058, which is obtained with a Last-Touch Attribution (LTA) model. The attribution quality also varies significantly depending on which attribution calculation method is used for the LSTM. This suggests that the ongoing quest for improved accuracy may be questioned and that it is not always justified to use an LSTM when aiming for high quality attributions.