Sökning: "Retail service quality scale"

Visar resultat 1 - 5 av 10 uppsatser innehållade orden Retail service quality scale.

  1. 1. Research on Return Logistics in Online Shopping Environment - A case study of Taobao

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Sijia Yu; Wantong Zhao; [2020-06-22]
    Nyckelord :E-commerce environment; Return Logistics; Logistics model;

    Sammanfattning : With the rapid development of information industry, the global information process is constantly changing people's way of life, the world has stepped into a new era of network economy. The online shopping, as a new form of shopping is accepted by more and more people and has developed quickly, influencing the development of economy heavily. LÄS MER

  3. 2. Detaljhandelns användande av frontlinjepersonalen, som betydelsefull faktor för kundrelationer och skapande av intäkt

    Kandidat-uppsats, Högskolan Dalarna/Företagsekonomi

    Författare :Tim Pihiven; [2015]
    Nyckelord :;

    Sammanfattning : Syftet med denna studie var att komma fram till om kedjeföretag inom detaljhandeln intagit ett serviceperspektiv, där fokus ligger på relationer. Detta genom att undersöka hur aktörerna använder sin frontlinjepersonal. LÄS MER

  4. 3. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden

    Master-uppsats, KTH/Skolan för datavetenskap och kommunikation (CSC)

    Författare :John Pettersson; [2015]
    Nyckelord :omni channel customer experience; omni channel; retail; furniture retail; online customer experience; omni channel customer experience; retail customer experience; customer experience; omni channel; omni; experience; customer;

    Sammanfattning : This study attempts to identify possibilities for creating a unified offline and online customer experience across communication channels in a retail company. With the current technological development and the trend of customers shifting more to the online channel, the customers also expect more from this communication channel. LÄS MER

  5. 4. What Factors Contribute to Sales of Groceries Online? - A quantitative study of Swedish urban consumers

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Kristina Carlsson; Amanda Larsson; [2014]
    Nyckelord :Factors.; Sales; Sweden; Actual Purchases; Retail; Grocery; Online; Business and Economics;

    Sammanfattning : Title What Factors Contribute to Sales of Groceries Online? – A quantitative study of Swedish urban customers. Date of seminar 2014-06-02 Course BUSN39 Business Administration: Global Marketing Authors Kristina Carlsson & Amanda Larsson Advisor Jens Hultman Purpose The aim with this study is to investigate what factors contribute to Actual Purchases of online groceries. LÄS MER

  7. 5. Influence of service and product quality on customer retention, A Swedish grocery store

    Magister-uppsats, Avdelningen för ekonomi

    Författare :Mushtaq Hussain; Pratibha Ranabhat; [2013]
    Nyckelord :Customer retention; Product quality; Service quality; Retail service quality scale; Products dimension; repurchases intention.;

    Sammanfattning : Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. LÄS MER