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Visar resultat 1 - 5 av 11 uppsatser som matchar ovanstående sökkriterier.
1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst
Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER
2. Exploring Circular BESS for the Commercial and Industrial Sector: A customer-centric perspective
Master-uppsats, Lunds universitet/Internationella miljöinstitutetSammanfattning : In recent years, battery energy storage systems (BESS) have gained prominence as a key technology enabling much needed electricity grid flexibility while simultaneously providing distinct value to its end-users. With the anticipated increase of residual value holding used batteries from mobility applications entering the market, more and more companies are looking to construct BESS offers around these second-life batteries in an attempt to unlock the potential of circular business offers. LÄS MER
3. Diffusion of e-health services: A qualitative study on the use of e-health services in Sweden during the pandemic
Magister-uppsats, Lunds universitet/Institutionen för informatikSammanfattning : E-health services are critical for improving the quality of life and accessibility of healthcare. There have been multiple developments within e-health services, but the outbreak of the COVID-19 pandemic caused a significant increase in the use of these services, which led to faster diffusion of e-health services. LÄS MER
4. Human-centric Service Co-Innovation in Hospitality: A practice-based view
Master-uppsats, Lunds universitet/Ekonomisk-historiska institutionenSammanfattning : Innovation is an important determinant for economic survival and growth in the hospitality industry. As a highly human-centric industry, service providers and customers as users join forces to co-innovate. LÄS MER
5. Usage - The Holy Grail of Digital Services: An Exploration of Factors influencing B2B Customers’ Usage of Digital Services
Magister-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : Many product-based companies have identified digital services as a promising way to differentiate themselves and to stimulate future growth. However, as digital services frequently induce a business model change to a pay-per-use or subscription model, companies see themselves increasingly challenged as their revenues are progressively dependent on customers’ actual usage. LÄS MER
