Sökning: "customer satisfaction surveys"
Visar resultat 1 - 5 av 70 uppsatser innehållade orden customer satisfaction surveys.
1. Mortgage Information and Consumer Understanding : A Study of Swedish Banks
Kandidat-uppsats, Karlstads universitet/Handelshögskolan (from 2013)Sammanfattning : The purpose of this essay was to examine and see how communication betweenbank and customer in the Swedish mortgage market is processed. Several theoriesthat have been used in this study highlight how consumers think when they makefinancial decisions. LÄS MER
2. How to improve customer satisfaction with customer surveys and lean for retail
Master-uppsats, Göteborgs universitet/Graduate SchoolSammanfattning : Introduction: This dissertation project is based on a collaboration between the author and Volvo Trucks Europe. To answer the research question of How to improve customer satisfaction with customer surveys and lean for retail? This study describes a qualitative study of improving customer satisfaction with lean for retail in the Volvo Trucks dealership network, specifically in the Northern European Market. LÄS MER
3. Heat of the moment : En jämförande fältundersökning inom tjänståterställning och förkroppsligad kognition
Magister-uppsats, Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Filosofiska fakultetenSammanfattning : Inom forskningsområdet tjänståterställning arbetar forskare och företag med att identifiera servicefel samt hitta effektiva sätt att lösa kunders problem. Trots detta skapar klagomålshantering problem för företag och det finns många utvecklingsmöjligheter. LÄS MER
4. Do estate-level characteristics generate unsafety? : Examining neighborhood and estate characteristics influence on perceived residential safety in Gothenburg
Master-uppsats, Stockholms universitet/Statsvetenskapliga institutionenSammanfattning : Do estate and neighborhood characteristics influence perceptions of safety? Using data from a survey of residents living in municipal housing in Gothenburg, this paper argues that the spatial and social characteristics of a neighborhood vastly outpace the role of its socioeconomic and demographic composition, when it comes to accounting for the perceived safety of its residents. The dataset consists of survey data on residents’ perception of safety from 2013-2014 and 2016-2021 in Gothenburg linked with sociodemographic data at an estate level. LÄS MER
5. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry
Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknikSammanfattning : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. LÄS MER