Sökning: "Three Dimensions of Servicescape"
Hittade 4 uppsatser innehållade orden Three Dimensions of Servicescape.
1. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry
Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknikSammanfattning : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. LÄS MER
2. Exploring the Compatibility of E-servicescape Conceptual Model and the Conceptualization of Social Factors in the Context of Taobao and TMall
Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : Prior to the accomplishment of this research, the compatibility of the classic e-servicescape conceptual model in the context Taobao and TMall in China were rarely found among existing e-servicescape literatures due to the standardization taken by both online platforms towards the establishment of individual webshops. Meanwhile, the conceptualization of social factors as social dimension of e-servicescape construct was mostly absent in the existing e-servicescape literatures. LÄS MER
3. Hur påverkas människor av mäklarkontorets fysiska miljö? : En kvalitativ studie av fem mäklarkontor
Kandidat-uppsats, Karlstads universitetSammanfattning : Syftet med den här uppsatsen var att undersöka hur mäklarkontorens fysiska miljö påverkar kunderna och genom undersökning av studier genomförda i andra branscher, förstå vad i servicescape det är som påverkar kunderna. Vi ska även undersöka hur mäklarföretagen arbetar med den fysiska miljön för att söka ytterligare förståelse för vad det är som påverkar kunderna. LÄS MER
4. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.
Kandidat-uppsats, Högskolan Kristianstad/Sektionen för hälsa och samhälleSammanfattning : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. LÄS MER
