Sökning: "customer service and CRM"

Visar resultat 1 - 5 av 70 uppsatser innehållade orden customer service and CRM.

1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Borja Javierre I Moyano; [2023]
   Nyckelord :Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Sammanfattning : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. LÄS MER

3. 2. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden

   Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

   Författare :Ibrahim Ali Mehkri; [2023]
   Nyckelord :citizen inquiries; e-Government; Sweden; CRM;

   Sammanfattning : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. LÄS MER

4. 3. Next Best Action : A clustering framework for Customer Relationship Management

   Uppsats för yrkesexamina på avancerad nivå, Mittuniversitetet/Institutionen för informationssystem och –teknologi

   Författare :William Takolander; [2022]
   Nyckelord :CRM; Clustering; Data analysis; Customer engagement;

   Sammanfattning : For companies that supply a service to their customers, there will always be a difference in engagement from customer to customer. Some customers might have created an account, they might also have a paid subscription, or they neither have an account nor are a subscriber. Meaning that they only interact with the free content provided. LÄS MER

5. 4. CRM : En kvalitativ undersökning om hur tjänsteföretag med högengagemangsprodukter bedömer konsekvenser av implementering av CRM

   Kandidat-uppsats, Södertörns högskola/Företagsekonomi

   Författare :Natnael Koreri; Rimon Mansouri; [2022]
   Nyckelord :;

   Sammanfattning : With the digitalization and the technological innovations that have paved the way for new participants to establish themselves in the market, there has been high competition inmarkets. This has led to an increased customer awareness among companies that now increasingly value long-term relationships. LÄS MER

7. 5. Överlapp mellan arbetssystem vid automatisering av CRM-processer : En fallstudie om hur relationen mellan två IT-beroende arbetssystem, CRM-avdelningen och privatrådgivning, påverkas av automatiseringen på en bank

   Kandidat-uppsats, Södertörns högskola/Institutionen för naturvetenskap, miljö och teknik

   Författare :Strahinja Krkovic; [2022]
   Nyckelord :IT-beroende arbetssystem; CRM; informationssystem; automatisering;

   Sammanfattning : For banks, Customer Relationship Management (CRM) is an opportunity to create long-term relationships with customers with the intention of offering value for both the customer and the bank. In order to offer the best possible service to each individual customer and meet their expectations, bank staff need to choose the right approach based on the information provided by CRM tools. LÄS MER