Sökning: "Calidad del Servicio"

Hittade 4 uppsatser innehållade orden Calidad del Servicio.

  1. 1. "More than Books", Creating Library Services During COVID-19: A Case From Sweden

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Ruth Isleny Bedoya Lopez; [2021]
    Nyckelord :Service creation; practice theory; cultural management; library management; value creation; crisis management; public libraries; Social Sciences;

    Sammanfattning : This thesis aims to enhance the existing knowledge about cultural management and expanding its scope to discussing service creation in times of COVID-19 from a practice perspective, using public libraries as an example. There is extensive research on public libraries focusing on service encounters, service experience, service quality, place-making processes, and digitalization of library services. LÄS MER

  3. 2. “Si tienes un amigo, tienes un central” : A Field Study of the act of informal gift exchanges and social networks between patients and medical staff, in Cuba’s public healthcare system.

    Kandidat-uppsats, Uppsala universitet/Statsvetenskapliga institutionen

    Författare :Julia Spaton Goppers; [2019]
    Nyckelord :Cuba; Field Study; Healthcare; Gifts; Institutionalism; Sociolismo;

    Sammanfattning : This thesis explores the act of informal reciprocal exchanges and relationships - sometimes referred to as bribes or corruption - within the Cuban healthcare system. The research was conducted in Havana during the autumn of 2018 and was funded by a Minor Field Study scholarship from SIDA. LÄS MER

  4. 3. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

    Uppsats för yrkesexamina på grundnivå, Institutionen för teknik och design

    Författare :Javier Santamaria; Marco Gonzalez; [2008]
    Nyckelord :Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

    Sammanfattning : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. LÄS MER

  5. 4. Network Independent Quality of Service : The role of Authentication, Authorization, and Accouting in a roaming environment

    Master-uppsats, KTH/Kommunikationssystem, CoS

    Författare :Jesús Miguel Guitérrez Barquín; [2006]
    Nyckelord :IP; DIAMETER; Roaming; AAA; Charging; QoS;

    Sammanfattning : With the increasing shift to the Internet Protocol [3] for all networks and the desire of telecommunications service providers to offer new value to their customers, the need exists to coordinate the delivery of end-to-end quality of service so that providers may offer new services to support their customer’s applications. The key objective of the EuQoS project is to research, integrate, test, validate, and demonstrate end-to-end QoS technologies to support advanced QoS-aware applications over multiple, heterogeneous research, scientific, and industrial network domains. LÄS MER