Sökning: "importance of customer service"

Visar resultat 1 - 5 av 387 uppsatser innehållade orden importance of customer service.

1. 1. Exploring servitization practices in the European Automotive industry: Cross-country case study between France and Sweden - A multiple case study

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Nathan Lambert; Kajsa Lindström; [2023-07-19]
   Nyckelord :servitization; automotive industry; mobility as a service; qualitative analysis; service-dominant business logic; technology; traditional manufacturers; external environment;

   Sammanfattning : This thesis contributes to the existing literature on servitization through a qualitative cross-country case study investigating the phenomenon in the automotive industry, focusing on the experiences of firms in France and Sweden. The current conceptualisation of servitization is limited in its ability to fully capture the complexity of the phenomena observed. LÄS MER

3. 2. Factors influencing effective safety stock dimensioning in inventory management - A case study within the automotive industry

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Ikram Saady; Melisa Petkovska; [2023-07-03]
   Nyckelord :Safety stock; Inventory management; Safety stock uncertainties; Safety stock level challenges; Safety stock level factors;

   Sammanfattning : Poor inventory management affects many companies today which has a negative impact on both company profits and the level of customer service provided. A critical aspect of inventory management involves maintaining a balance between safety stock levels and customer service level. LÄS MER

4. 3. Hur kan Lean service management användas för att förbättra kundnöjdhet och effektivisera produktion- och uppföljningsskedet av byggprocessen?

   Kandidat-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

   Författare :André Andersson; Elias Strandell; [2023]
   Nyckelord :Lean; Waste management; Lean service management; Customer satisfaction; Construction; Real estate companies;

   Sammanfattning : The purpose of the study is to contribute to an increased understanding of the application of Lean service management in the production and monitoring phase of the construction process within real estate companies. The research questions investigate how Lean service management can improve customer satisfaction and efficiency, what obstacles can arise during implementation, and how Lean can develop in the future. LÄS MER

5. 4. The Art of Shielding Luxury Brands: Defensive Strategies for Success

   Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Carl Oscar Frithiof; Stefan Karlsson; Arvid Vesterberg; [2023]
   Nyckelord :Brand image; luxury brands; automotive industry; defensive; symbolism; Business and Economics;

   Sammanfattning : Abstract Title: The Art of Shielding Luxury Brands: Defensive Strategies for Success Seminar date: 2023-06-01 Course: FEKH29, Degree Project Undergraduate level, Business Administration, Undergraduate level, 15 University Credits Points (UPC) Authors: Arvid Vesterberg, Oscar Frithiof and Stefan Karlsson Advisor: Jon Bertilsson Key words: Brand image, luxury brands, automotive industry, defensive, symbolism Research question: What methods and strategies do companies with luxury brands in the automotive industry use to protect their brand image? Purpose: The aim of this paper is to examine more deeply how companies in the automotive industry with luxury brands work to protect their brand image. Furthermore, the survey also aims to examine how these companies deal with potential threats to the brand image, as well as to increase awareness of the importance of protecting the brand image. LÄS MER

7. 5. Upplevelseekvationen - när AI-teknik möter konsumenters värdeskapande

   Kandidat-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Morris Holm; Emmelie Johansson; [2023]
   Nyckelord :Service logic; Resource interaction; the process of Value creation; Value in use; Outside-in perspective; Artificial Intelligence; Business and Economics;

   Sammanfattning : The purpose of this thesis is to increase knowledge about how AI in physical Retail has consequences for consumers' value creation. The importance of competence and knowledge in combination with technology is emphasized to enable improved customer experiences in physical retail. LÄS MER