Sökning: "information systems and customer service"

Visar resultat 1 - 5 av 122 uppsatser innehållade orden information systems and customer service.

  1. 1. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
    Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

  3. 2. Obstacles for Change Management in a Fragmented Digitized Postmodern Society. : A Case Study of the Digitalization Authority in Sweden.

    Kandidat-uppsats, Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Författare :Hanna Eriksson; [2023]
    Nyckelord :Change management; postmodernism; fragmentation; organization culture; digitalization;

    Sammanfattning : Change management is an increasingly prominent and complicated topic. In the postmodern digitized society, Sweden is believed to be at the forefront, yet in Swedish radio, information experts claim that the country is far from able to manage a crisis. LÄS MER

  4. 3. Kundupplevelse av tjänstekvalitet genom säljprocessen : En fallstudie på ett B2B-företag inom solcellsbranschen

    M1-uppsats, Jönköping University/JTH, Logistik och verksamhetsledning

    Författare :Jennifer Svensson; Anna Hansson; [2023]
    Nyckelord :Kundnöjdhet; tjänstekvalitet; säljprocess;

    Sammanfattning : Purpose – The demand for solar cells has increased, creating challenges for solar cell suppliers operating in a B2B context. Customers should be central to all companies, which is why it is important to examine their experience of service quality through the sales process of solar cell suppliers. LÄS MER

  5. 4. Chatbots: Understanding the Implementation Framework. : A Multiple-case Study

    Kandidat-uppsats, Karlstads universitet/Handelshögskolan (from 2013)

    Författare :Lindqvist Daniel; Johansson Viktor; [2023]
    Nyckelord :artificial intelligence; ai; business; organization; chatbot; chatbots; machine learning;

    Sammanfattning : Abstract This paper discussed the increasing use of artificial intelligence (AI) in various industries, particularly in the form of chatbots. Chatbots are AI-powered systems that interact with humans in order to support, collect, and deliver information. LÄS MER

  7. 5. Value gains from increased visibility in the supply chain - A case study on Volvo Penta’s service market of spare parts

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Anna Ström; Anna Watsfeldt; [2022-08-04]
    Nyckelord :Supply chain visibility; Visibility benefits; Information flow; Information quality; Technical enablers; Efficiency gains;

    Sammanfattning : The complexity of supply chains worldwide has increased tremendously, with more global chains as well as increased demand for higher customer service levels. Technical enablers can to some extent ease this complexity and allow for better control throughout the supply chains. LÄS MER