Sökning: "service infusion"

Visar resultat 6 - 9 av 9 uppsatser innehållade orden service infusion.

1. 6. Mainstreaming Education for Sustainable Development in Botswana: A Case Study Research of Teacher Education Institutions

   Master-uppsats, Uppsala universitet/Institutionen för geovetenskaper

   Författare :Jesse Schrage; [2015]
   Nyckelord :Education for Sustainable Development; teacher institutions; case study; assessment; Sustainable Development;

   Sammanfattning : The present paper is a case study research that explores how different teacher education institutions in Botswana have worked towards the infusion of Education for Sustainable Development pedagogy and content in the curriculums of pre-service teachers. The main purpose of the research was to understand what elements promoted or inhibited the development of ESD change project by educational institutions. LÄS MER

3. 7. Service infusion in practice : A Case study of the development and practice of service sales at Rolls-Royce Marine AB

   Magister-uppsats, Karlstads universitet/Avdelningen för företagsekonomi

   Författare :Viktor Valkeapää; Malin Ducloux; [2014]
   Nyckelord :service management; service infusion; service sales; customer orientation; customer value; customer needs.;

   Sammanfattning : Manufacturing companies are experiencing changing customer needs, eroding profit margins and are therefore undergoing changes to secure their position on the highly competitive markets by shifting their focus from goods to services. Manufacturing companies are faced with considerable risks and challenges in this transition, and many firms fail launching successful services and are unsuccessful in their attempts to differentiate themselves on the market. LÄS MER

4. 8. Service for Free to Service for Fee : Implications derived from Service Infusion

   Master-uppsats, Avdelningen för företagsekonomi

   Författare :Dennis Törnros; [2013]
   Nyckelord :Service infusion; service innovation; business model innovation;

   Sammanfattning : The concept service infusion implies that services are being included in a product-centric business to some extent. This movement towards integrating services will change how the business is performed in such a company; in other words, service infusion will lead to changes in the business model. LÄS MER

5. 9. A Valuable Customer Experience - an explorative study of technology infusion in customer interactions with the hair-salon industry

   D-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Författare :Katia Tideström; [2011]
   Nyckelord :customer experience; customer interaction; technology infusion; technology touch-point; hair-salon industry;

   Sammanfattning : This thesis aims at contributing to a somewhat clearer picture of the notion of Customer Experience. More specifically, the purpose is to generate ideas on how technology as a touch-point for interaction could enhance customer experience in the hair-salon industry. LÄS MER