Sökning: "services marketing mix"

Visar resultat 1 - 5 av 39 uppsatser innehållade orden services marketing mix.

  1. 1. Unraveling the Paradox: Balancing Personalization and Privacy in AI-Driven Technologies : Exploring Personal Information Disclosure Behavior to AI Voice Assistants and Recommendation Systems

    Magister-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Leona Saliju; Vladyslav Deboi; [2023]
    Nyckelord :Information disclosure; Risks and Benefits; Voice assistants; Recommendation systems; Privacy calculus; Personalization-privacy paradox PPP ;

    Sammanfattning : As society progresses towards a more algorithmic era, the influence of artificial intelligence (AI) is driving a revolution in the digital landscape. At its core, AI applications aim to engage customers by providing carefully tailored and data-driven personalization and customization of products, services, and marketing mix elements. LÄS MER

  3. 2. Making Sense of the Net Promoter Score (NPS) - A study of NPS' relationship to Word of Mouth, attitudinal loyalty and customer satisfaction, and what drives these mindset metrics

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Författare :Christoffer Rodell; Theo Örtengren; [2022]
    Nyckelord :Net Promoter Score; Word of Mouth; Attitudinal loyalty; Associations; Mindset metics;

    Sammanfattning : Since Fredrick F. Reichheld introduced the Net Promoter Score (NPS) in 2003, it has become one of the most favored customer mindset metrics (MSMs) within business practice. Often, it is claimed to be an indicator of customer loyalty, satisfaction, and Word of Mouth (WOM). LÄS MER

  4. 3. A bank’s strategical positioning within the Green Sector for an increased customer satisfaction : a segmented kano analysis

    Master-uppsats, SLU/Dept. of Economics

    Författare :Oscar Klofsten; [2021]
    Nyckelord :customer satisfaction; service marketing mix; segmented kano; analysis; green sector; bank;

    Sammanfattning : The major banks in Sweden are seen as confusingly similar to their customers. By taking a behavioural focus, banks may understand how they can make themselves unique and increase their customer satisfaction. Through increasing customer satisfaction, banks may be able to gain a competitive advantage and consequently increase their profit. LÄS MER

  5. 4. International Students’ Choice of Swedish Higher Education Institution

    Magister-uppsats, Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Författare :Zainab Al-Darraji; Tarik Almohtasib; [2021]
    Nyckelord :;

    Sammanfattning : How does the services marketing mix, push-pull factors, and brand reputation influence international student’s choice of a Swedish university?  This study aims to examine the relationship between international student’s choice of a Swedish university and the factors such as services marketing mix, push-pull factors, and brand reputation. The purpose of this paper is to understand how these factors influence international student choices in selecting a Swedish higher education institution. LÄS MER

  7. 5. Vem äter kakan? : En kvalitativ studie kring klädbranschens nyttjande av personlig data i marknadsföringssyfte i relation till kundens integritet online

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Frida Jaremo; Marco Villaggi; [2020]
    Nyckelord :Internet; Bid data; Integrity; CRM; Cookies; Personalized advertisement; Internet; Big data; Integritet; CRM; Cookies; Personifierad reklam;

    Sammanfattning : History: Digitalization brings great benefits to companies regardless of market. One of the markets that is undergoing change is the retail sector where e-commerce services are the new environment. This environment benefits from the innovative solutions that the consumer uses, such as smartphones. LÄS MER