Sökning: "Customer service employees"

Visar resultat 1 - 5 av 338 uppsatser innehållade orden Customer service employees.

  1. 1. Factors influencing effective safety stock dimensioning in inventory management - A case study within the automotive industry

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Ikram Saady; Melisa Petkovska; [2023-07-03]
    Nyckelord :Safety stock; Inventory management; Safety stock uncertainties; Safety stock level challenges; Safety stock level factors;

    Sammanfattning : Poor inventory management affects many companies today which has a negative impact on both company profits and the level of customer service provided. A critical aspect of inventory management involves maintaining a balance between safety stock levels and customer service level. LÄS MER

  3. 2. Hur kan Lean service management användas för att förbättra kundnöjdhet och effektivisera produktion- och uppföljningsskedet av byggprocessen?

    Kandidat-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

    Författare :André Andersson; Elias Strandell; [2023]
    Nyckelord :Lean; Waste management; Lean service management; Customer satisfaction; Construction; Real estate companies;

    Sammanfattning : The purpose of the study is to contribute to an increased understanding of the application of Lean service management in the production and monitoring phase of the construction process within real estate companies. The research questions investigate how Lean service management can improve customer satisfaction and efficiency, what obstacles can arise during implementation, and how Lean can develop in the future. LÄS MER

  4. 3. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

    Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Victor Lindström; Olof Nilsson; [2023]
    Nyckelord :;

    Sammanfattning : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. LÄS MER

  5. 4. IMPACT OF AI ON DECISION MAKING: : AI REPUBLIC, A TELUS INTERNATIONAL CASE STUDY

    Magister-uppsats, Högskolan i Gävle/Företagsekonomi

    Författare :UMUTONI JANE HABIMANA MONIQUE; NAJLA'A AREEF FALAH ALSAWAEER; [2023]
    Nyckelord :Artificial intelligence; cognitive ability; deductive approach; data; process; technology; predictability; decision making; qualitative;

    Sammanfattning : Abstract The purpose of this master thesis is to conduct a Qualitative analysis on the impact of artificial intelligence (AI) on Telus International, a leading provider of customer service and business process outsourcing solutions using the deductive approach to collect the data. Through interviews with key respondents at the company and a review of relevant literature, this study aims to understand the ways in which artificial intelligence is being used at Telus International in the decision making process and the effects it has on the organisation. LÄS MER

  7. 5. Hur nöjda är banksektorns kunder efter lanseringen av digitala banktjänster? : En kvantitativ studie med fokus på kundnöjdhet i olika generationer

    Kandidat-uppsats, Högskolan Dalarna/Institutionen för kultur och samhälle

    Författare :Alice Berntsson; Frida Sammils; [2023]
    Nyckelord :Digitalization in bank; customer satisfaction; generation theory and banking industry; Digitalisering i banker; kundnöjdhet; generationsteori och banksektorn;

    Sammanfattning : Bakgrund: Banksektorn som så många andra sektorer har omfattats av samhällets digitala resa. Resan handlar om hur det digitala har fått en allt större roll i samhället. LÄS MER