Sökning: "Fast Food Restaurants"

Visar resultat 1 - 5 av 32 uppsatser innehållade orden Fast Food Restaurants.

  1. 1. Corporate Sustainability Due Diligence : the Swedish Quick Service Restaurant Sector

    Master-uppsats, SLU/Department of Molecular Sciences

    Författare :Jonathan Gray Elliott; [2023]
    Nyckelord :Burger King; CSDDD Corporate Sustainability Due Diligence Directive; Environment; EU; Fast food; Max Hamburger; McDonald’s; Power; Quick Service Restaurant; Restaurant; Sustainability; Sweden; Wholesale;

    Sammanfattning : This thesis project looked at the preparedness of the Quick Service Restaurant Sector (QSRS) in Sweden for the introduction of a new EU law in 2024, the Corporate Sustainability Due Diligence Directive (CSDDD). Food systems play a major role in the climate crisis, contributing up to one third of all greenhouse gas emissions, with the QSRS playing a significant role in this across the globe. LÄS MER

  2. 2. Reimagining iPhone Accessibility : A User-Centered Redesign for Improved Interaction and Usability

    Kandidat-uppsats, Malmö universitet/Institutionen för konst, kultur och kommunikation (K3)

    Författare :Eric Ford; [2023]
    Nyckelord :iPhone; Accessibility; Usability;

    Sammanfattning : Interacting with user interfaces has becoming something that everyone of all ages is doing whether it be using smart devices like phones and tablets, ordering at fast-food restaurants, watching movies on a plane, etc. With people of all ages interacting with interfaces, designers need to consider what limitations and barriers come with different age groups. LÄS MER

  3. 3. "Dissatisfaction in Consumers" : A qualitative study on Word of Mouth and how it affects consumer complaints and repurchase intention, in fast food chains

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Rasmus Nilsson; Rawan Abdulraham; [2022]
    Nyckelord :Word of Mouth; Repurchase Intention; Consumer Complaints; Negative Word of Mouth; Positive Word of Mouth; WoM; Dissatisfaction; Satisfaction; Core Service Failure;

    Sammanfattning : Word of mouth has been considered a big factor for why brands do not need to make excessive marketing efforts, due to consumers recommending their products or services to other consumers through WoM. Given this thesis explores the relationship between WoM, complaints and repurchase intentions of consumers when it comes to fast-food restaurants, the WoM mostly is that of a negative aspect. LÄS MER

  4. 4. Service Failure och Service Recovery inom snabbmatskedja branschen

    Kandidat-uppsats, Högskolan i Gävle/Avdelningen för ekonomi

    Författare :Aya Belkhair; Sami Sami; [2022]
    Nyckelord :Service recovery; Service Failure; Interpersonella Misslyckanden; Kärnfel; Processuella Misslyckande; Trovärdighet; Justice Theory;

    Sammanfattning : Title: Service Failure och Service Recovery inom snabbmatskedja branschenLevel: Bachelor’s degreeFörfattare: Sami Sami & Aya BelkhairSupervisor: Peter EkDate: 2022 - JuneAim: The purpose of the study is to explore the methods that leaders and employees in the fast-food industry apply to create a Service Recovery (SR).Method: Qualitative study based on a deductive research approach, the interpretation of the result has been in accordance with a thematic analysis method. LÄS MER

  5. 5. Touch or Talk: What Motivates Consumers to Choose Self-Service Kiosks or Interpersonal Services when Ordering Fast-Food? A Customer and Manager Perspective

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Sebastian Köhler; Lum Rexha; [2022]
    Nyckelord :Self-service technologies; self-service kiosks; interpersonal services; human touchpoints; digital touchpoints; fast-food restaurants; McDonald’s; Business and Economics;

    Sammanfattning : Purpose – The first purpose of this study is to identify and categorize the motivational factors, from a customer and managerial perspective, that restaurant patrons have when choosing between the self-service kiosk (SSK) or the human service counter during their fast-food order. The second purpose is to identify potential gaps between the customer and manager perspectives. LÄS MER