Sökning: "Consumer Complaints"

Visar resultat 1 - 5 av 26 uppsatser innehållade orden Consumer Complaints.

  1. 1. "Dissatisfaction in Consumers" : A qualitative study on Word of Mouth and how it affects consumer complaints and repurchase intention, in fast food chains

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Rasmus Nilsson; Rawan Abdulraham; [2022]
    Nyckelord :Word of Mouth; Repurchase Intention; Consumer Complaints; Negative Word of Mouth; Positive Word of Mouth; WoM; Dissatisfaction; Satisfaction; Core Service Failure;

    Sammanfattning : Word of mouth has been considered a big factor for why brands do not need to make excessive marketing efforts, due to consumers recommending their products or services to other consumers through WoM. Given this thesis explores the relationship between WoM, complaints and repurchase intentions of consumers when it comes to fast-food restaurants, the WoM mostly is that of a negative aspect. LÄS MER

  3. 2. Discovering Consumer Complaint Behavior in Online Food Delivery

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Ziyuan Liang; Szu Yuan Wang; [2021]
    Nyckelord :Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

    Sammanfattning : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. LÄS MER

  4. 3. Beställarens påkallande av fel enligt AB 04

    Uppsats för yrkesexamina på avancerad nivå, Lunds universitet/Juridiska institutionen; Lunds universitet/Juridiska fakulteten

    Författare :Hanna Lishajko; [2021]
    Nyckelord :Förmögenhetsrätt; entreprenadrätt; Law and Political Science;

    Sammanfattning : Gällande entreprenadarbeten torde det vara vanligt förekommande att beställaren påtalar fel som denne vill att entreprenören ska avhjälpa. För att en part ska kunna aktualisera en påföljd vid påstått kontraktsbrott krävs enligt branschavtalet AB 04, precis som enligt allmän förmögenhetsrätt i övrigt, att en reklamation företas. LÄS MER

  5. 4. Human-centric Service Co-Innovation in Hospitality: A practice-based view

    Master-uppsats, Lunds universitet/Ekonomisk-historiska institutionen

    Författare :Philipp Rösch; [2020]
    Nyckelord :User-based Services Innovation; human-centric innovation; co-innovation practices; hospitality industry; research and development; Business and Economics;

    Sammanfattning : Innovation is an important determinant for economic survival and growth in the hospitality industry. As a highly human-centric industry, service providers and customers as users join forces to co-innovate. LÄS MER

  7. 5. Augmented Reality : How it influences customer experience

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Ylva Högnäs; Minja Lendahl; [2018]
    Nyckelord :augmented reality; customer experience; interactive technology; cognitive experiential state; affective experiential state; hedonic value; utility value; IKEA;

    Sammanfattning : Augmented reality (AR) has emerged as a new interactive technology that enables marketers to craft an immersive experience for customers. The technology complaints the physical environment with virtual objects, and thus have the unique power to put the (virtual) product in the hands of the consumer. LÄS MER