Sökning: "Service Automation"

Visar resultat 1 - 5 av 197 uppsatser innehållade orden Service Automation.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Mellan himmel och jord,var befinner sig kunden? : En undersökning om kunders förtroende till On-Premise- och SaaS-system

    Kandidat-uppsats, Uppsala universitet/Institutionen för informatik och media

    Författare :Elvis Ekman; Sandra Anté; [2024]
    Nyckelord :Software as a Service SaaS ; On-Premise; förtroende; affärssystem;

    Sammanfattning : Implementering av affärssystem inom verksamheter kan ge många fördelar, exempelvis effektivisering och automatisering. Hur systemet levereras till kunden kan påverka förtroendet hos kunden. LÄS MER

  4. 3. An Exploratory Analysis of Illiquid Assets: A Case Study On Dicopay Company

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Fabrizio Lanna; [2023-07-20]
    Nyckelord :FinTech; Artificial Intelligence; Robotic Process Automation; Factoring; Invoices; Late Payments; Software; Buy Now Pay Later Solution; Blue Ocean Strategy;

    Sammanfattning : In Business life, whether companies are selling goods or services, one thing is certain: cash is king. The success of a Small-to-Medium-Enterprise depends on the money at hand, and a series of aspects can positively or negatively influence the availability of cash. LÄS MER

  5. 4. Inside the Future of Shopping Malls - Logistics Approaches for Enhancing the Collection Efficiency of Online Retail Orders from Shopping Malls by Delivery Agents

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Julia Krajka; Kaisa Nordlund; [2023-07-03]
    Nyckelord :Urban Logistics; Retail; Shopping Malls; Gig Economy; Last Mile Delivery; E-commerce; Automation; Micro-hubs; Parcel Lockers; Consumption Behavior; Stakeholder Management;

    Sammanfattning : Background: The rise of e-commerce has revolutionized the retail industry, with consumers now able to purchase goods online and receive their orders promptly at their doorstep. The COVID-19 pandemic has accelerated this trend, leading to traditional retailers reimagining their strategies and embracing omnichannel approaches to meet the growing demand for fast deliveries. LÄS MER

  7. 5. LEO Satellite Connectivity for flying vehicles

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Jinxuan Chen; [2023]
    Nyckelord :LEO satellite network; satellite connectivity strategy; Nash-SAC; flying vehicles; LEO:s satellitnät; Strategi för satellitanslutning; Nash-SAC; flygande fordon;

    Sammanfattning : Compared with the terrestrial network (TN), which can only support limited covered areas, satellite communication (SC) can provide global coverage and high survivability in case of an emergency like an earthquake. Especially low-earth orbit (LEO) satellites, as a promising technology, which is integral to achieving the goal of global seamless coverage and reliable communication, catering to 6G’s communication requirements. LÄS MER