Sökning: "Bank branches"

Visar resultat 16 - 20 av 50 uppsatser innehållade orden Bank branches.

  1. 16. Den digitala banken : En studie om digitaliseringens inverkan på kundnöjdhet

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Victor Wennergren; Harnesk Simon; [2020]
    Nyckelord :Digital banking; Customer satisfaction; Digitalization; Customer experience; Digital banking; Kundnöjdhet; Digitalisering; Kundupplevelse;

    Sammanfattning : Banksektorn har genomgått omfattande förändringar till följd av digitaliseringens framväxt. Ett bredare utbud av differentierade produkter har möjliggjort för konsumenter att utföra vardagliga bankärenden på egen hand. LÄS MER

  3. 17. Kartläggning av kundinflöde - En fallstudie om schemaläggning på en svensk telefonbank

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Eric Börjeskog; Martin Svensson; [2019-06-20]
    Nyckelord :Call Center; Capacity Planning; Peak; Scheduling; Telephone Banking;

    Sammanfattning : The banking industry is currently going through a big change where the traditional bank branches shut down in favour of meetings on digital platforms. In today's society, customers require fast service with high flexibility allowing them to conduct their banking business wherever and whenever they want. LÄS MER

  4. 18. Cultural Impacts on the Managing of Knowledge Sharing Processes : A Qualitative Study of Swedish Banks in Shanghai, China

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Författare :Sofia Öhman; [2019]
    Nyckelord :Knowledge sharing; Cultural diversity within companies; Cross-cultural management; Cultural clashes; Cultural understanding; Kunskapsöverföring; Multikulturella företag; Styrning av multikulturella företag; Kulturella konflikter; Kulturell förståelse;

    Sammanfattning : The globalization of economies and the technology development have both increased opportunities to businesses as well as challenges. Multicultural workforces and other values in the market compared with the home market lead to complexity in the management control when a business establishes abroad. LÄS MER

  5. 19. The New Banking Era: The Effects of the Digitalization on the Efficiency of Swedish Banks

    C-uppsats, Handelshögskolan i Stockholm/Institutionen för finansiell ekonomi

    Författare :Emma Traaholt; Jessica Sköldin; [2019]
    Nyckelord :Bank; Data Envelopment Analysis; Digitalization; Efficiency; Regression;

    Sammanfattning : In this thesis, the impact on the efficiency from the digitization of Swedish banks is investigated. Using two separate models, first the impact of digital development on the relative efficiency of the banks in the sample is evaluated. A set of input variables and output variables are used to measure the relative efficiency. LÄS MER

  7. 20. The Era of Artificial Intelligence in Swedish Banking : Exploring Customer Attitudes Towards AI as a Substitute to Brick and Mortar Offices

    Kandidat-uppsats, Högskolan i Jönköping/IHH, Företagsekonomi

    Författare :Isabel Bergström Stacey; Philip Svenningsson; Anton Thoresson; [2018]
    Nyckelord :Online Banking; Artificial Intelligence; Brick and Mortar Offices; Customer Service; Swedish Banking Industry; Customer Attitudes; Technology Acceptance Model;

    Sammanfattning : Background: The wave of Artificial Intelligence (AI) is marching on, replacing jobs and traditional services, and is predicted to be one of the biggest marketing trends in the close future. Four of the major Swedish banks have started to implement AI as a customer service channel. LÄS MER