Sökning: "technology and customer services"

Visar resultat 1 - 5 av 597 uppsatser innehållade orden technology and customer services.

  1. 1. Designing a reactive feedback feature for end-users in web-based media software

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Författare :Jessica Dellmar; [2024]
    Nyckelord :User Feedback; End-user involvement; Usability; Design Thinking; User Experience;

    Sammanfattning : Customer feedback is essential for improving a company's products or services and increasing customer satisfaction. Despite its value, user involvement faces many challenges, such as low user motivation and feedback with missing context information. LÄS MER

  3. 2. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  4. 3. Competing for the Curb: A Study of the Impact of Ride-Hailing Companies on Traditional Taxi Services

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Hampus Johansson; Sebastian Leijen; [2023-07-19]
    Nyckelord :Transportation Network Companies TNC ; Internet of Things IoT ; Business Model Canvas BMC ; Business Model Innovation BMI ; Transformation;

    Sammanfattning : In the bustling streets of Sweden, the emergence of Transportation Network Companies (TNCs) has shaken up the taxi industry, leaving incumbents grappling with the need to adapt their business models. While previous research has explored this phenomenon in other parts of the world, little is known about its impact in Sweden. LÄS MER

  5. 4. Digitalization and Electrification´s Transformational Impact on the Automotive Mobility Industry - A multiple case study on the Swedish automotive mobility industry facing changing business models, challenges, and future opportunities

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Max Guron; [2023-07-19]
    Nyckelord :Digitalization; Electrification; Business model; Business model framework; Business model innovation; Technological Change; Industrial Change; Disruptive technology; Automotive Mobility; Automotive Industry; Mobility services; Car-sharing; Automotive manufacturers; Car-sharing providers; ride-hailing providers;

    Sammanfattning : The automotive mobility industry, including car manufactures, car-sharing, and ride-hailing companies, is experiencing technological change through electrification and digitalization. These two trends can potentially disrupt the whole industry through, i.e. LÄS MER

  7. 5. Digital innovation in Swedish audit firms

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Gloria Mugisha; [2023-07-04]
    Nyckelord :Audit; digitalization; cloud-based services; automation; data analysis;

    Sammanfattning : Digital innovation has always been at the heart of technological progress and more than ever, it has become an essential business strategy. This technological progress is making companies change their internal processes and rethink their businesses. This is the case for audit firms that have to deal with innovation. LÄS MER