Sökning: "Customer Engagement"

Visar resultat 21 - 25 av 273 uppsatser innehållade orden Customer Engagement.

  1. 21. Topic Modeling for Customer Insights : A Comparative Analysis of LDA and BERTopic in Categorizing Customer Calls

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för matematik och matematisk statistik

    Författare :Henrik Axelborn; John Berggren; [2023]
    Nyckelord :Customer Insights; Natural Language Processing; Topic Modeling; Latent Dirichlet Allocation; BERTopic;

    Sammanfattning : Customer calls serve as a valuable source of feedback for financial service providers, potentially containing a wealth of unexplored insights into customer questions and concerns. However, these call data are typically unstructured and challenging to analyze effectively. LÄS MER

  3. 22. Exploring the Emergent Servicescape of Unmanned Stores: A Constructivist Analysis of Unmanned Stores in the Age of Digitalization

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Gentrit Beqiri; Mathias King Lykkegaard; [2023]
    Nyckelord :Unmanned stores; Unmanned solutions; Servicescape; Customer-retailer interface; Digital strategies; Phygital strategies; Customer engagement.; Social Sciences;

    Sammanfattning : Unmanned stores are increasing in popularity as the prominence of digitalization is changing not only the customer-retailer interface but also the servicescapes of the stores. The current stakeholders within the industry are (1) tech-positive entrepreneurs that want to innovate the industry or (2) convenience-focused retailers adopting technological solutions to ease the workload. LÄS MER

  4. 23. Incorporating Reinforcement Learning into Supervised Sequential Recommender Models

    Master-uppsats, Linköpings universitet/Statistik och maskininlärning

    Författare :Patrick Siegfried Hiemsch; [2023]
    Nyckelord :;

    Sammanfattning : In the context of the significant expansion of e-commerce, Recommender Systems have become important tools for businesses, enhancing customer engagement through the personalization of product recommendations. This thesis investigates the integration of Reinforcement Learning concepts  into Supervised Learning frameworks, aiming to foster more accurate, novel and diverse recommendations. LÄS MER

  5. 24. Customer engagement and co-creation in crowdfunding : Multi-case study on tabletop Kickstarter campaigns

    Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

    Författare :Michael Polatos; Andrii Kernitskyi; [2023]
    Nyckelord :Customer engagement; Kickstarter; co-creation co-destruction of value; S-D logic;

    Sammanfattning : Background: Crowdfunding is a new form of financing that has gained popularity among entrepreneurs seeking to fund innovative and creative projects. It involves collecting small amounts of money from a large number of potential backers through specialised websites. LÄS MER

  7. 25. Kultur av ständiga förbättringar : inom en offentlig verksamhet

    Kandidat-uppsats, Uppsala universitet/Industriell teknik

    Författare :Susanna Fredriksson; [2023]
    Nyckelord :benchmarking; continuous improvements; cornerstone model of total quality management; improvements; organizational culture; processes; public sector; quality technology; total quality management; work procedure; arbetssätt; benchmarking; förbättringsarbeten; hörnstensmodellen; kvalitetsteknik; offensiv kvalitetsutveckling; offentlig myndighet; organisationskultur; processer; ständiga förbättringar;

    Sammanfattning : The lack of a culture of continuous improvement means that organizations risk losing efficiency, cutting back on financial savings and becoming a less attractive employer. Creating a culture of continuous improvement is thus important. Trafik och samhälle in the Uppsala region wants to build an established culture of continuous improvement. LÄS MER