Sökning: "Customer Voice"

Visar resultat 6 - 10 av 79 uppsatser innehållade orden Customer Voice.

  1. 6. Estimating the risk of insurance fraud based on tonal analysis

    Master-uppsats, Lunds universitet/Matematisk statistik

    Författare :Henrik Steneld; [2022]
    Nyckelord :Spectral analysis; Speaker recognition; Tonal analysis; Speaker Diarization; Machine Learning; LSTM; ResNet; Fraud detection; Mathematics and Statistics;

    Sammanfattning : Insurance companies utilize various methods for identifying claims that are of potential fraudulent nature. With the ever progressing field of artificial intelligence and machine learning models, great interest can be found within the industry to evaluate the use of new methods that may arise as a result of new advanced models in combination with the rich data that is being gathered. LÄS MER

  3. 7. Achieving Trust, Satisfaction and Commitment From AI Interactions : A Qualitative Study On The Effect of AI On Relationship Quality With Companies

    Master-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Tino Tuomisto; Adrian Ringström; [2022]
    Nyckelord :Artificial Intelligence; Relationship Quality; Trust; Satisfaction; Commitment; Relationship Marketing; AI Interactions;

    Sammanfattning : Introduction - Artificial intelligence, defined as “the ability of a system to correctly interpret external data, learn from such data, and use these learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan and Haenlein, 2020, p.17), is an important tool for facilitating interactions between companies and customers. LÄS MER

  4. 8. Product development and organisational strategies in the context of sustainability: A qualitative study examining sustainable product development and the consideration of micro-level sustainability strategies

    Magister-uppsats, Lunds universitet/Ekonomisk-historiska institutionen

    Författare :Anja Wukisiewitsch; [2022]
    Nyckelord :Sustainable Product Development; Organisational Sustainability; New Product Development; Business and Economics;

    Sammanfattning : This qualitative study investigates how organisations approach the development processes of sustainable products considering their micro-level sustainability efforts and ambitions and compare it to the model presented in the literature. The research follows a qualitative, social constructivist approach that enabled the researcher to work with pre-existing theories and the new empirical material. LÄS MER

  5. 9. Hur en effektiv export säkerställs med hjälp av leanverktyg : En utvärdering av sjötransportens risker och dess åtgärder

    M1-uppsats, Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Författare :Alia Andreasson; Lovisa Jarback; Emelie Savolahti; [2022]
    Nyckelord :lean; sjötransport; export; värdeflödeskartläggning; riskhantering;

    Sammanfattning : Ökningen av internationell handel och hållbarhetsfrågor ställer höga krav på företag, stora som små. I takt med att samhället utvecklas, påverkas alla dimensioner av försörjningskedjan och leder till bland annat högre krav på logistikens flexibilitet och effektivitet. LÄS MER

  7. 10. Sinnesmarknadsföring : En kvalitativ undersökning om hur hotell i Kalmar län arbetar med positiva upplevelser.

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Malin Andersson; Alva Nimeryd; [2021]
    Nyckelord :Sensory marketing; the five senses; service escape; brand image; consumer experiences; value.; Sinnesmarknadsföring; sinnen; varumärkesimage; konsumentupplevelser; servicelandskap; värde.;

    Sammanfattning : Previous research shows that new strategies are currently needed to reach consumers on an emotional level. Theories claim that sensory marketing is the most effective method for companies to achieve customer loyalty and profitability. LÄS MER