Sökning: "IT Service Management ITSM"

Visar resultat 11 - 15 av 19 uppsatser innehållade orden IT Service Management ITSM.

  1. 11. Guidelines for ITIL Implementation : A Framework for IT Service Management

    Master-uppsats, Högskolan i Jönköping/IHH, Informatik

    Författare :Muhammad Imran Assad; Mian Abbas Ahmad; [2015]
    Nyckelord :ITIL; ITSM; IT Service Management;

    Sammanfattning : Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. LÄS MER

  3. 12. Proposing a comprehensive framework for ITSM efficiency

    Master-uppsats, Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Författare :Mohammadreza Farmand; [2013]
    Nyckelord :Comprehensive framework for ITSM; ITISM metrics; ITIL framework; Quality of Service;

    Sammanfattning : Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. LÄS MER

  4. 13. Analys och förslag till förbättringar med avseende på GUI och funktion ur ett användbarhetsperpektiv av programvaran Service Desk Manager

    M1-uppsats, Institutionen för teknik och naturvetenskap; Tekniska högskolan

    Författare :Håkan Lindström; [2012]
    Nyckelord :Användargränssnitt; Användbarhet; Designregler; GUI; Heuristisk utvärdering; Interaktionsdesign; ITSM; Service management;

    Sammanfattning : Företaget Kerfi AB i Norrköping är en leverantör av informationsteknik och har bland annat specialistkompetens inom service management. För detta använder de programvara från företaget CA technologies. LÄS MER

  5. 14. IT Service Management - A paradigm shift from technology to service providers

    Magister-uppsats, Lunds universitet/Institutionen för informatik

    Författare :Alexander Lindén; Johan Andersson; [2011]
    Nyckelord :best practices; IT service; QoS; ITSM; business IT alignment; SLA; Technology and Engineering;

    Sammanfattning : Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. LÄS MER

  7. 15. An Exploratory Study on the Relationship between Software Management and IT Service Management

    Master-uppsats, Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Författare :Selvakumar Ramachandran; Lavanya Santapoor; [2011]
    Nyckelord :IT Infrastructure Library ITIL V3; ISO IEC 12207; Software Engineering Processes; IT Service Management ITSM ; Software Engineering Methodologies; Software Management;

    Sammanfattning : Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of the specific costs and risks. LÄS MER