Sökning: "service logic"

Visar resultat 11 - 15 av 312 uppsatser innehållade orden service logic.

  1. 11. SDL, qualitative research on service chatbots’ co-destruction impact on consumer ecosystem.

    Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

    Författare :Daniele Galizzi; Dilyan Valentinov Peshev; [2023]
    Nyckelord :Chatbots; AI; Value Co-Creation; Value Co-Destruction; Service Ecosystem; Customer Service;

    Sammanfattning : This study is rooted in the Service Dominant Logic (SDL) theory and explores the phenomenon of value co-destruction, the context being chatbot-mediated customer service, with a focusing on chatbots affiliation with value-co-destruction and on the impacts outsideof the dyadic relationship between the service provider and receiver, described as the broader consumer ecosystem. It is evident that the relationship between businesses and consumers is being revolutionized through the implementation of chatbots, claiming benefits such as improved operational efficiency, and non-time specific service. LÄS MER

  3. 12. Traveling on a Whim? A qualitative case study on how business models for Mobility-as-a-Service can be designed and configured

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Julia Bolander; Elin Siltberg; [2023]
    Nyckelord :Business Model; Business Model Canvas; Sustainable Urban Mobility; Mobility-as-a-Service MaaS ; Business and Economics;

    Sammanfattning : Purpose: The purpose of the study is to gain a deeper understanding of how MaaS business models can be designed and configured. Theoretical Perspective: The theoretical perspective is provided by a preliminary framework which consists of a synthesis between Business model theory and MaaS literature. LÄS MER

  4. 13. Cornucopia? Informationssökande i en föränderlig medievärld : En studie om rapporteringen om kriget i Ukraina

    Kandidat-uppsats, Södertörns högskola/Journalistik

    Författare :Ebba Schullström; [2023]
    Nyckelord :Cornucopia; Sveriges Television; Ukraine; live reporting; interaction; source; framing; Cornucopia; Sveriges Television; Ukraina; liveflöde; interaktion;

    Sammanfattning : Since Russia’s invasion of Ukraine on 24 of February 2022, Swedish media have covered the war daily. Alongside the traditional media coverage a blog named Cornucopia, written by the author Lars Wilderäng, has gained popularity for its post about the ongoing war. LÄS MER

  5. 14. Närbyråkraten kommer till tals : En kvalitativ studie om närbyråkratens upplevelse av tjänstemannarollenoch handlingsutrymmet i en post-NPM era av styrningsidéer

    Magister-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

    Författare :Tara Bellini; [2023]
    Nyckelord :street-level bureaucrat; public ethos; room for action; public activity; control logic; public service motivation theory.; närbyråkrat; offentligt etos; handlingsutrymme; offentlig verksamhet; styrlogiker; public service motivation theory;

    Sammanfattning : Syftet med föreliggande uppsats är att undersöka närbyråkraters upplevelser av sin roll somoffentligt anställd, och sitt handlingsutrymme i en post-NPM era av styrningsidéer. Dettainnebär att kartlägga hur de upplever den komplexa rollen som närbyråkrat och dehandlingsutrymme som det innebär i en politiskt föränderlig miljö. LÄS MER

  7. 15. Rättsliga spänningsförhållanden i arbete med samarbetssamtal

    Master-uppsats, Lunds universitet/Socialhögskolan

    Författare :Susanne Ryberg; [2023]
    Nyckelord :social work; family law; mediation; the will of the child; Social Sciences;

    Sammanfattning : The aim of this study has been to investigate and analyze legal tensions in work with family law regarding mediation with a focus on consensual solutions and the will of the child as a legal and normative ideal. The method used in the study was semi-structured individual interviews with eight social workers, who work within the municipal social service with family law issues. LÄS MER