Sökning: "customer relationship management thesis implementation"
Visar resultat 6 - 10 av 55 uppsatser innehållade orden customer relationship management thesis implementation.
6. Hur företag hanterar eCRM via sociala medier beroende på företagsstorlek
Kandidat-uppsats, Högskolan i Gävle/FöretagsekonomiSammanfattning : Title: How companies handle eCRM via social media depending on company size Level: Student thesis, final assignment for Bachelor Degree in Business Administration Author: Din Jahic & Robin Issa Supervisor: Michelle Rydback Date: 2022 - May 25th Aim: The aim is to increase understanding of how companies handle e-customer relationship management (eCRM) via social media, and to investigate whether size affects companies' strategies. Method: In this essay, a qualitative research approach is applied where the empirical material is collected through a multiple-case study. LÄS MER
7. Drivkrafter och barriärer vid framtida implementering av EU:s hållbarhetstaxonomi : En kvalitativ studie om en Sparbanks hållbarhetsarbete
Master-uppsats, Mälardalens högskola/Akademin för ekonomi, samhälle och teknikSammanfattning : ABSTRACT Date: 9th of June 2021 Level: Master thesis in Industrial Engineering and Management, 30 ECTS Institution: School of Business, Society and Engineering, Malardalens University Authors: Sandra Michael, Ali Mohsen Title: Drivers and barriers in future implementation of the EU’s Taxonomy in a bank – A qualitative study of the bank’s sustainability work Supervisor: Sofia Wagrell Keywords: CSR, Taxonomy, Customer behavior, B2B, Driving forces, Barriers, Real estate, Sustainability Research questions: 1. What potential driving forces and barriers exists to implement the EU’s Taxonomy at Sparbanken Alfa? 2. LÄS MER
8. Big Data and AI in Customer Support : A study of Big Data and AI in customer service with a focus on value-creating factors from the employee perspective
Master-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)Sammanfattning : The advance of the Internet has resulted in an immensely interconnected world, which produces a tremendous amount of data. It has come to change our daily lives and behaviours tremendously. The trend is especially seen in the field of e-commerce where the customers have started to require more and more from the product and service providers. LÄS MER
9. Customer Relationship Management and Automated Technologies : A qualitative study on chatbots’ capacity to create customer engagement
Master-uppsats, Umeå universitet/FöretagsekonomiSammanfattning : The digital age has brought many new technologies that are disrupting the way that companies interact with customers. Automated technologies are one aspect of technological development in recent days, and it has changed how regular business operations are performed. Chatbots, for instance, has changed the way that customers interact with companies. LÄS MER
10. Business Model Innovation: The Case of Fitness Industry
Master-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)Sammanfattning : Abstract. Business model innovation and design is an important tool in successful implementation of an organizational strategy. The purpose of this study is to explore value creation throw business model innovation. In this case is proposed to consider the possibility of implementing so-called virtual classes or interactive training. LÄS MER
