Sökning: "Complaints management"

Visar resultat 16 - 20 av 65 uppsatser innehållade orden Complaints management.

  1. 16. Utvärdering av länsstyrelsens brevärenden vid fall gällande djurskydd

    Kandidat-uppsats, SLU/Dept. of Animal Environment and Health

    Författare :Sara Freszals; [2018]
    Nyckelord :djurskydd; djurvälfärd; djurskyddsinspektioner; offentlig kontroll; effektivisering; efterlevnad;

    Sammanfattning : The main task for the animal welfare inspectors is to verify that the Swedish animal welfare legislation is complied with, by inspecting the animal husbandry. The subjects for inspection are selected with the help of a risk rating program. There are both regular inspections and those occurring after complaints from the public. LÄS MER

  3. 17. Riksrevisionens kris 2016 : Ett fall av bristande förändringsarbete och ledarskap som hot mot professionens autonomi

    Master-uppsats, Uppsala universitet/Statsvetenskapliga institutionen

    Författare :Sara de Haas; [2018]
    Nyckelord :change management; new managerialism; organisational change; performance audit; professionalism; staff resistance; Supreme Audit Institution;

    Sammanfattning : In 2016, the three Auditors General of the Swedish National Audit Office asked to be relieved of their positions after a period of intense criticism in the media. Swedish journalists had revealed that they all three had acted in ways that were not compatible with the office, and even in some cases against anti-corruption rules. LÄS MER

  4. 18. Whisky is for drinking; Water is for fighting over : a critical investigation of the decision to build the Broken Hill Pipeline

    Master-uppsats, Lunds universitet/LUCSUS

    Författare :Owen David Carr; [2018]
    Nyckelord :hydrosocial cycle; MDBA; water governance; conflict; socio-ecological systems; sustainability science; Social Sciences;

    Sammanfattning : Water is a necessity for human survival, and a lack of sufficient clean water can have severe negative impacts on human health, economic activity, food security and societal relations. Increasing demand on water resources around the globe often leads to conflicts between different water users who compete for available supplies. LÄS MER

  5. 19. Experiences and Future Needs of Primary Care Physiotherapists Encountering Asylum-seeking Patients in Västerbotten County : A pilot study

    Master-uppsats, Umeå universitet/Epidemiologi och global hälsa

    Författare :Fanny Bergmark; [2018]
    Nyckelord :Asylum-seeking Patients; Primary Care Physiotherapists; Västerbotten county;

    Sammanfattning : Introduction: Currently, there are one billion migrants worldwide, with Sweden being a common host country. In Swedish primary care, physiotherapists are usually the first instance for patients with musculo-skeletal complaints, ASPs included. Currently, there are no physiotherapeutic guidelines addressing the management and treatment for ASPs. LÄS MER

  7. 20. Organisatoriska orsaker till vårdtagares missnöje med vården

    Uppsats för yrkesexamina på grundnivå, Högskolan i Gävle/Medicin- och vårdvetenskap

    Författare :Elin Eriksson; Magnus Häglund; [2017]
    Nyckelord :Dissatisfaction; complaints; organisation; patient perspective; quality of health care; Missnöje; klagomål; organisation; patientperspektiv; vårdkvalitet;

    Sammanfattning : Bakgrund Systemet för vård och omsorg är en invecklad konstruktion med många olika aktörer och yrkesgrupper, som lyder under olika styrning och har olika förutsättningar. Inom denna organisation kan många situationer uppstå som kan orsaka missnöje hos vårdtagare. LÄS MER