Sökning: "elements of customer satisfaction"

Visar resultat 11 - 15 av 51 uppsatser innehållade orden elements of customer satisfaction.

  1. 11. The Role of the Physical Store in an Omnichannel Strategy : A qualitative study of Generation Z in the Swedish fashion industry

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Axel Wedebrand; Charlotta Ödling; [2021]
    Nyckelord :Generation Z; Omnichannel; Physical Store; Customer Journey; Customer Experience; Shopping Behavior; Fashion; Retail; Webrooming; Showrooming; Cross- Channel Freeriding; E-Commerce; Brick-and-Mortar;

    Sammanfattning : The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. LÄS MER

  3. 12. Strategic passenger-oriented timetable design : Long-term timetable designs with minimised passenger inconvenience

    Master-uppsats, KTH/Transportplanering

    Författare :Yari de Graaf; [2021]
    Nyckelord :;

    Sammanfattning : Timetable development and design is a complex process that is crucial for safe and efficient railway operations. The combination of steel wheels and steel rails makes it possible to create trains and to transport many vehicles, thus passengers and freight, at the same time, but it also results in longer braking distances. LÄS MER

  4. 13. How to improve the perceived service in the delivery chain of a multinational manufacturing firm

    Master-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Carl Stjernlöf; Kristian Folkesson; [2021]
    Nyckelord :service offering; process mapping; customer requirements; delivery chain; Technology and Engineering;

    Sammanfattning : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. LÄS MER

  5. 14. Investigating the elements of Customer Value Creation in a Circular Business Model : A case of a Swedish startup

    Master-uppsats, Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

    Författare :Anirud Gopal Jayashree; Yogeshwaran Ravindran; [2020]
    Nyckelord :Customer value; customer satisfaction; elements of customer value creation; drivers of customer satisfaction; start-up; circular business model; circular economy;

    Sammanfattning : The circular economy and its implications on businesses have been an area of interest for researchers and firms alike. The transition has been a rough one, but many firms are moving towards sustainable practices these days, if not circular. LÄS MER

  7. 15. Key success factors for Autonomous Agile Software Teams at the small-scale

    Kandidat-uppsats, Jönköping University/JTH, Datateknik och informatik

    Författare :Anton Karlsson; Kevin Berg; [2020]
    Nyckelord :Autonomy; Self-organizing; Success factor; Agile development; Small-scale; Job satisfaction;

    Sammanfattning : Purpose – This thesis is to identifying key success factors for autonomous agile teams at the small-scale. Furthermore the purpose leads to an improvement of their working process. Method – This study is based on a comparative case study of a company with offices located in Jönköping and Ängelholm. LÄS MER