Sökning: "Employees-Customers communication"

Hittade 3 uppsatser innehållade orden Employees-Customers communication.

  1. 1. The impact of stakeholders’ influence on transparency of sustainability report in Sweden within the GRI framework : A quantitative study

    Magister-uppsats, Umeå universitet/Företagsekonomi

    Författare :Joan Genoud; Céline Vignau; [2017]
    Nyckelord :Corporate Social Responsibility; Global Reporting Initiative; Organisation Stakeholders pressure; Sustainability Report; Transparency; ;

    Sammanfattning : For the last two decades, Corporate Social Responsibility (CSR) has gained more and more attention since organisations have realised that their long-term success is increasingly depending on social and environmental contributions. In reaction to pressure expressed by stakeholders, entities are trying to meet the interest of internal and external stakeholders by issuing a large proportion of sustainability information in documents called sustainability reports. LÄS MER

  3. 2. Employees’ Perception of the Role of Communication with Customers in Service Encounters

    Master-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi

    Författare :Anh Hoang; [2011-09-08]
    Nyckelord :Communication; Organizational Communication; Customers service communication; Employees-Customers communication; Interpersonal communication; Emotional labor; Feedback;

    Sammanfattning : Communication is one of the most important perspectives in service encounters. Communication is a connection between service employees and customers that could help them to interact, to understand and to establish relationships. In service organizational context, service representatives play a critical role in customer service communication. LÄS MER

  4. 3. CSR som värdeskapande strategi

    Magister-uppsats, Ekonomihögskolan, ELNU

    Författare :Anna Henriksson; Linnéa Sohlberg-Olsson; [2010]
    Nyckelord :CSR; CR; strategy; sustainability; accountability; responsibility; value; value-creating; strategi; CSR; CR; hållbarhet; ansvar; ansvarstagande; värde; värdeskapande;

    Sammanfattning : Uppsatsens syfte är att öka kunskapen och förståelsen kring CSR som värdeskapande strategi. Vårt angreppsätt utgår från hermeneutiskt forskningsstrategi. Vi gör en kvalitativ fallstudie av beskrivande karaktär genom intervjuer och granskning av offentliga rapporter från IKEA, Telenor och Sveaskog. LÄS MER