Sökning: "Self-Service Technology SST"

Visar resultat 1 - 5 av 39 uppsatser innehållade orden Self-Service Technology SST.

  1. 1. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
    Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

  3. 2. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Joan Parvazi Nia; Daniel Regnér; [2023]
    Nyckelord :service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Sammanfattning : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. LÄS MER

  4. 3. Självincheckning & personlig service på hotell : den perfekta balansen?

    Kandidat-uppsats, Södertörns högskola/Turismvetenskap

    Författare :Amir Kanawati Tkhakakhov; Marina Kanjevic; Tilde Sämfors; [2023]
    Nyckelord :Self-service technologies; personal service; SST; hotel experience; young hotel guests; check-in; check-out; expectations.; Självserviceteknologi; personlig service; SST; hotellupplevelse; unga hotellgäster; incheckning; utcheckning; förväntningar; nöjdhet;

    Sammanfattning : This qualitative study investigates how check-in and check-out self-service technology (SST)for hotels affects the hotel experience of young hotel guests. Following study also focuses onevaluating whether the current SST technology meets the expectations of these young guests. LÄS MER

  5. 4. Enhancing users’ experiences of self-service technology : A design-oriented case study

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Lina Bengtsson; [2023]
    Nyckelord :User-centered design; Self-Service Technology SST ; User Experience; Technology Acceptance Model TAM ; Contextualisation; Användarcentrerad design; Självbetjäningsteknik SST ; Användarupplevelse; Teknologiacceptansmodell TAM ; Kontextualisering;

    Sammanfattning : Self-service technologies (SSTs) have grown rapidly and aim to help customers self-serve. Self-service can be facilitated through help centers, which offers information and support. LÄS MER

  7. 5. The Role of Self-Service Technology in Enhancing Value : An Exploratory B2B Case Study from a Business Model Perspective

    Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Theodor Bengtsson; Jonas Hägerlöf; [2023]
    Nyckelord :Self-service technology; business model; value; sustainability; B2B; IT procurement; Self-service technology; affärsmodell; värde; hållbarhet; B2B; IT-inköp;

    Sammanfattning : As digitalization and sustainability evolves, the environment in which businesses operate constantly change. Value perceptions shift as a result of this and become increasingly multifaceted. Businesses must therefore adapt their business models. This is an issue within B2BIT procurement processes which are object to continuous change. LÄS MER