Sökning: "Self-service technology"

Visar resultat 1 - 5 av 86 uppsatser innehållade orden Self-service technology.

  1. 1. A Case Study of Chatbot Implementation: An exploratory study of how organizations implement chatbot solutions within the framework of new self service technology

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Författare :Emma Gustavsson; Christopher Lütz; [2019]
    Nyckelord :Artificial Intelligence AI ; Innovation Management; New Self Service Technology Implementation; Chatbot; Qualitative;

    Sammanfattning : New Self Service Technology (SST) is increasingly being implemented within many organizations. One of the most successful recent developments within SST can be identified as chatbot solutions within customer support functions. LÄS MER

  2. 2. Självbetjäning ur ett tjänsteförrättare perspektiv : Tjänsteförrättares upplevelser av digitala självbetjäningstjänster och dess effekter inom hotellbranschen

    Kandidat-uppsats, Umeå universitet/Institutionen för informatik

    Författare :Emma Persson; [2019]
    Nyckelord :Self-Service Technologies; self check-in; tjänsteförrättare;

    Sammanfattning : Today the society is more digitalized than yesterday. Like the rest of the world, the hotel industry is also being more digitalized. In the hotel industry hotels are working a lot with how they can interact the guest to be more active in the value creating processes and have started to adopt self-service technology. LÄS MER

  3. 3. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    Master-uppsats, Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Författare :Sara Fredriksson; Anna Schmidt; [2019]
    Nyckelord :self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Sammanfattning : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. LÄS MER

  4. 4. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector

    Master-uppsats, SLU/Dept. of Forest Economics

    Författare :Simon Winter; [2019]
    Nyckelord :attributes; dimensions; forest and agricultural customers; self-service technology SST; SSTQUAL-scale; attribut; dimensioner; självbetjäningsteknik; skogs- och lantrbrukskunder; SSTQUAL-skala;

    Sammanfattning : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. LÄS MER

  5. 5. Investigating Continuous Delivery as a Self-Service

    Master-uppsats, Lunds universitet/Institutionen för datavetenskap

    Författare :Seif Al-Shakargi; [2019]
    Nyckelord :Continuous Delivery; Usability; Maintainability; Cost-benefit; as a Service; non-experts; Technology and Engineering;

    Sammanfattning : Continuous Delivery (CD) has today become an essential part of software development for a reliable and automated quality assurance process. However, the challenge of introducing CD starts with setting up a CD pipeline and providing the necessary infrastructure for it, which may take a considerable amount of time and require expertise knowledge. LÄS MER