Sökning: "customer relationship management thesis in banking"

Visar resultat 1 - 5 av 18 uppsatser innehållade orden customer relationship management thesis in banking.

  1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Rasmus Jämterud; Henrik Widell; [2024]
    Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

  3. 2. Digitaliseringens påverkan på kundrelationer: En jämförande studie mellan banken och dess kunders perspektiv.

    Kandidat-uppsats, Linköpings universitet/Företagsekonomi

    Författare :Bleona Iberhysaj; Yamama Mawed; [2023]
    Nyckelord :Digitalization; digital transformation; banks; customer relationship; customer satisfaction; customer loyalty and trust.; Digitalisering; digitaliserings transformation; bank; kundrelationer; kundnöjdhet; kundlojalitet och förtroende.;

    Sammanfattning : Digitaliseringsfenomenet har inneburit ett ändrat kundbeteende gällande hur kunder numera väljer att hushålla och förvalta sin ekonomi. I och med det ändrade kundbeteendet väljer banker att distribuera många av deras finansiella tjänster digitalt. LÄS MER

  4. 3. E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Johanna Näsholm Johansen; Noor Al Amin; [2018]
    Nyckelord :CRM; eCRM; Digitalization; Banking; Loyalty; e-loyalty; 8C Model;

    Sammanfattning : This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. LÄS MER

  5. 4. Knowing Your Customer - The Versatility of CRM in Modern Banking : A case study of niche banks in Sweden

    Kandidat-uppsats, Högskolan i Jönköping/Internationella Handelshögskolan

    Författare :Fredrik Schmiterlöw; Hampus Renfors; Filip Åberg; [2017]
    Nyckelord :Customer Relationship Management; Loyalty; Multichannel; Omni channel; Banks; Customer Relations;

    Sammanfattning : Niche banks emerged from deregulation of the financial market and from the increasing distrust of the established banking oligopoly in Sweden. From its establishment, niche banks narrowed their scope and targeted certain profitable segments of the banking market. LÄS MER

  7. 5. Creation of Customer Value Proposition. A case study of Swedbank

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Aixien Hua; Malin Lindström; [2015-07-08]
    Nyckelord :customer value; value proposition; customer relationship management; multiple delivery channels; proactivity; information and knowledge sharing; banking;

    Sammanfattning : III Abstract Recently, research has raised attention to the importance of addressing customer value for the future survival on the market. The appropriate management of customer value could potentially contribute with competitive advantages in the ever-changing and digital-heavy setting being present today. LÄS MER