Sökning: "Customer s Expectations"

Visar resultat 1 - 5 av 242 uppsatser innehållade orden Customer s Expectations.

  1. 1. Konsumentbeteenden och hållbarhet. En kvalitativ studie av hur konsumentbeteenden påverkar hållbarhetsaspekterna av online försäljning av kosmetiska produkter, inklusive returer

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Smilla Seeger; Alice Svensson; [2024-02-12]
    Nyckelord :Consumer behaviour; digitalisation; cosmetics; returns; buyer-decision-progress; cognitive dissonance; secondary market;

    Sammanfattning : The ever-growing e-commerce brings many opportunities for society's consumers and businesses. Digitization has strongly contributed to these opportunities and has, among other things, facilitated the search for information and increased the range for the customer. LÄS MER

  3. 2. Effektivisering av SAQ 5.0 för SME:s : Att möta utmaningarna inför SAQ 5.0 hos Företag X och svenska SME:s

    Kandidat-uppsats, Jönköping University/Tekniska Högskolan

    Författare :Alexander Aronsson; [2024]
    Nyckelord :Global changes; Sustainability regulations; Suppliers to the automotive industry; Documentation in sustainability; Policies and certifications; Global Automotive Sustainability Guiding Principles; Drive Sustainability; Self-Assessment Questionnaire SAQ ; SAQ 5.0; SAQ 4.0; Environmental and quality management systems; Gap analysis; SME Small and Medium-sized Enterprises ; Hållbarhetsregleringar; Leverantörer till fordonsindustrin; Dokumentering inom hållbarhet; Policys och certifieringar; Miljö- och kvalitetsledningssystem; Gap-analys; SME Små och medelstora företag ; SAQ 4.0; SAQ 5.0;

    Sammanfattning : The current global changes and regulations in sustainability have a direct impact on suppliers to the automotive industry. Therefore, it is crucial for suppliers to the automotive industry to proactively monitor developments to avoid risking their competitiveness. LÄS MER

  4. 3. Upplevelseekvationen - när AI-teknik möter konsumenters värdeskapande

    Kandidat-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Morris Holm; Emmelie Johansson; [2023]
    Nyckelord :Service logic; Resource interaction; the process of Value creation; Value in use; Outside-in perspective; Artificial Intelligence; Business and Economics;

    Sammanfattning : The purpose of this thesis is to increase knowledge about how AI in physical Retail has consequences for consumers' value creation. The importance of competence and knowledge in combination with technology is emphasized to enable improved customer experiences in physical retail. LÄS MER

  5. 4. Service till nya generationens kunder : Hur kan dagens kundservice utvecklas för att möta kommande generationers förväntningar?

    Kandidat-uppsats, Högskolan i Gävle/Industriell ekonomi

    Författare :Kasper Karlsson; Johan Israelsson; [2023]
    Nyckelord :Kundservice; Servicegap; Generation Z; AI; Chattbotar; Kundfokus;

    Sammanfattning : This study aims to investigate the expectations and preferences customers within Generation Z have for service, as well as identify gaps between the expected and actual service. The study will further focus on future challenges for companies regarding service, when Generation Z becomes an increasingly large part of the customer base. LÄS MER

  7. 5. Sustainable Best Practices in Electronic Sector : Printed Circuit Board (PCB) Industry

    Master-uppsats, KTH/Hållbar utveckling, miljövetenskap och teknik

    Författare :Michelle Julius; [2023]
    Nyckelord :Printed Circuit Board industry; Circular Economy; Sustainability; Implementation; Sweden;

    Sammanfattning : Environmental issues related to the Electronic and Electrical Equipment industry lead companies to consider a new sustainability model to decouple economic growth from resource consumption and waste generation. A significant body of literature focuses on materials and process innovation in the field of Printed Circuit Board (PCB), simultaneously limited attention has been given to industry practices and circular economy strategies. LÄS MER