Sökning: "service gap model"

Visar resultat 1 - 5 av 144 uppsatser innehållade orden service gap model.

  1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Rasmus Jämterud; Henrik Widell; [2024]
    Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

  3. 2. BUCKLE UP! Time to Ensure Responsible Innovation in the Automotive Industry: A case study of a Swedish-based automotive company

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Isabelle Creutz; Jenny Pettersson; [2023-07-19]
    Nyckelord :Business Model Innovation; Responsible Innovation; Sustainable Innovation; Dark Side of Innovation; Automotive Industry; Mobility as a Service;

    Sammanfattning : As the automotive industry undergoes a shift towards service-based solutions as an alternative to car ownership, it is essential to acknowledge the industry's challenges in terms of responsibility. The following research paper aims to investigate how the framework “Four Dimensions of Responsible Innovation” can be applied to an organization in the automotive industry to evaluate how responsibility is ensured within its internal innovation processes. LÄS MER

  4. 3. Bridging the Knowledge Gap for New Market Entrants in the Swedish Electric Power System : Market development modeling for the FCR-D Up balancing market

    Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Lukas Lindroos; David Odenlind; [2023]
    Nyckelord :Ancillary Services; Balancing Markets; FCR-D Up; Market Development; Regulative Market Change; Price Formation; System Modeling; Stödtjänster; Balansmarknader; FCR-D Upp; Marknadsutveckling; Regulatorisk Markandsförändring; Prisbildning; Systemmodellering.;

    Sammanfattning : The need for ancillary services is on the rise due to the increasing share of weather-dependent power sources in the electric power system. This master thesis focuses on the Swedish FCR-D Up market. LÄS MER

  5. 4. Towards a Geographic Information Systems and Data-Driven Integration Management.

    Master-uppsats, Lunds universitet/Institutionen för naturgeografi och ekosystemvetenskap

    Författare :Takura Matswetu; [2023]
    Nyckelord :Migrant Integration; Geography; Physical Geography; GIS; Network Analysis; Tampere; Accessibility; Data-driven decision making; Holistic Integration Index; Mathematics and Statistics; Social Sciences; Earth and Environmental Sciences;

    Sammanfattning : Integration management in Finland and Tampere is broad task including multiple actors and departments. To manage integration, is to coordinate the cross organizational cooperation of multiple service structures that support migrants with different kinds of services. LÄS MER

  7. 5. Defining an Evaluation Model for Container Orchestration Operator Frameworks

    Master-uppsats, Lunds universitet/Institutionen för elektro- och informationsteknik

    Författare :André Arnesson; Samuel Alberius; [2023]
    Nyckelord :container orchestration; cloud native application; operator; software framework; evaluation model; Technology and Engineering;

    Sammanfattning : The growing complexity of cloud native applications has necessitated the intro- duction of operators to the container orchestration tools’ suite of components. Operators affords developers the ability to encode domain knowledge and make fine-grained controllers for their Kubernetes clusters, radically extending the range of feasible applications to host. LÄS MER