Sökning: "self-service technologies"

Visar resultat 6 - 10 av 54 uppsatser innehållade orden self-service technologies.

  1. 6. Tjänstekvalitet inom bankbranschen : En studie om företagskunders förväntningar och upplevelser i en föränderlig marknad

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Författare :Mattias Backman; [2021]
    Nyckelord :Service quality; bank services; B2B-customers; SERVQUAL; SSTQUAL; Digitalization; Tjänstekvalitet; banktjänster; företagskunder; SERVQUAL; SSTQUAL; digitalisering;

    Sammanfattning : Banker har i stor utsträckning övergått från traditionella interpersonella leveranser till digitala alternativ, genom användandet av självbetjäningsteknik (SST) (Johns & Perrot, 2008). Detta har medfört minskning av antalet bankkontor, framförallt i Norden (Dallerup et al. 2018; Svenska Bankföreningen, 2020). LÄS MER

  3. 7. A self-service design concept for last mile delivery: The solution for retail stores in urban environments

    Master-uppsats, Lunds universitet/Förpackningslogistik

    Författare :Matilda Holmqvist; Lisa Johansson; [2021]
    Nyckelord :retail store; market study; urban environment; last mile delivery; self- service; product development; Technology and Engineering;

    Sammanfattning : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. LÄS MER

  4. 8. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    Magister-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Naz Gizem Karahanli; Johannes Touma; [2021]
    Nyckelord :digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Sammanfattning : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. LÄS MER

  5. 9. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

    Master-uppsats, Uppsala universitet/Informationssystem

    Författare :Phindile Ntuli; [2021]
    Nyckelord :self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

    Sammanfattning : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). LÄS MER

  7. 10. Self-service technology and Baby boomers : A qualitative study of baby boomers’ acceptance towards self-scanning devices in supermarkets. 

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Eric Lindén; Casper Elheim; Hannes Löfquist; [2021]
    Nyckelord :Baby boomers; self-service technology; self-scanning; technology acceptance model; technology anxiety; technology innovativeness; self-efficacy; attitudes.;

    Sammanfattning : Abstract  Title: Self-service technology and baby boomers: An empirical study of baby boomers’ acceptance towards self-service technologies in supermarkets. Authors: Casper Elheim, Eric Lindén & Hannes Löfquist Institution: Linnaeus University, School of Business and Economics. LÄS MER