Sökning: "Customer journey maps"

Visar resultat 11 - 14 av 14 uppsatser innehållade orden Customer journey maps.

  1. 11. A Minor Field Study on development of recycling service for used PET bottles at hotels in Uganda

    Uppsats för yrkesexamina på grundnivå, Institutionen för ingenjörsvetenskap och fysik

    Författare :Jenny Annebäck; [2013]
    Nyckelord :Minor Field Study; service design; recycling; PET bottles; sustainable development; Uganda; hotel; fältstudie; tjänstedesign; återvinning; PET; flaskor; hållbar utveckling; Uganda; hotell;

    Sammanfattning : Through interviews, research, observations and the use of service design methods the author of this report, Jenny Annebäck, executed a Minor Field Study within the field of recycling of PET bottles in Uganda. The project work resulted in thorough studies of service design thinking and methodology, sustainable development, the market and situation in Uganda as well as the consumer group concerned about sustainable development. LÄS MER

  3. 12. Smartphone apps for bank services : A design case

    Master-uppsats, Institutionen för datavetenskap; Filosofiska fakulteten

    Författare :Anders Mannerhagen; [2012]
    Nyckelord :Bank; UX; User Experience; qualitative; interviews; smartphone; app; application; mobile bank; distributed user experience; CIT; critical incident technique; service design; sensitizing; cognitive science;

    Sammanfattning : The fast paced evolution of technology has changed the way people interact with service providers in a significant way; the introduction of new service delivery channels has mainly been based on technological advances rather than on customer needs. During the last 20 years the banks have extended their service offerings from just having the branch offices to the multichannel service delivery systems of today, including; phones, computers and smartphone apps. LÄS MER

  4. 13. Conditioning the Supply Chain in a Fast Moving Consumer Goods Business : Using value stream mapping to visualise, condition, manage information and product flow in Oriflame

    Master-uppsats, KTH/Industriell produktion

    Författare :Ghaffari Ehsan; [2010]
    Nyckelord :;

    Sammanfattning : Oriflame, since it was founded in Sweden in 1967 has become a major player in the cosmetics industry. The impressive annual growth of 17% that Oriflame has had in the last 17 years requires evidently a lot from the supply processes. LÄS MER

  5. 14. En resa från balanserat styrkort till strategikarta : Strategistyrning i Eskilstuna kommun

    Kandidat-uppsats, Akademin för hållbar samhälls- och teknikutveckling

    Författare :Jonas Truedsson; Patrik Andersson Dahlborg; [2008]
    Nyckelord :Strategy Map; Balanced Scorecard; management system; Stratsys; strategikarta; balanserat styrkort; styrsystem; verksamhetsstyrning; Stratsys;

    Sammanfattning : Problem: Hur en verksamhet skall styras har länge varit föremål för debatt. Kaplan och Nortons balanserade styrkort har sedan mitten på 1990-talet varit populärt då även mjukare värden (kund-, process- och lärandeperspektiv) synliggörs. På senare år har de kompletterat diskussionen om styrmodeller med en strategikarta. LÄS MER