Sökning: "service relationship management"

Visar resultat 1 - 5 av 369 uppsatser innehållade orden service relationship management.

  1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Rasmus Jämterud; Henrik Widell; [2024]
    Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

  3. 2. THE ROLE OF VALUE CREATION IN SUSTAINABLE PRODUCT SERVICE SYSTEM IMPLEMENTATION: A CASE STUDY ON LYNK & CO’S SUBSCRIPTION MODEL

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Carl Provén; Noel Skoglund; [2023-09-22]
    Nyckelord :Product-Service Systems; PSS; Value Creation; Servitization; Strategic Management;

    Sammanfattning : This study contributes to the research field of strategic management by increasing the understanding of how value creation motives impact sustainable outcomes of PSS in the automotive industry, through a case study of Lynk & Co’s Product Strategy Team and their subscription model. The study has been conducted with a grounded theory approach, focusing on the exploratory nature of inductive reasoning. LÄS MER

  4. 3. “DET ÄR EN UTOPI ATT TRO ATT ALLA BARA ÄR PÅ TÅGET OCH SJUNGER JA TILL ALLTING.” En kvalitativ intervjustudie om socialchefers erfarenheter av konflikter mellan det politiska styret, verksamheten och externa aktörer.

    Kandidat-uppsats, Göteborgs universitet/Institutionen för socialt arbete

    Författare :Dominique Lussenburg; Jakob Ivarsson; [2023-01-02]
    Nyckelord :domänteori; förvaltning; konflikter; samverkan; tillitsbaserad styrning; domain theory; management; conflicts; cooperation; trust-based governance;

    Sammanfattning : Leading a social service organization can be a challenging task. Within social services administrations there are three levels whose widely different perspectives make communication and relationships within social services administrations difficult, as well as creating room for misunderstandings and disagreements. LÄS MER

  5. 4. Towards a Geographic Information Systems and Data-Driven Integration Management.

    Master-uppsats, Lunds universitet/Institutionen för naturgeografi och ekosystemvetenskap

    Författare :Takura Matswetu; [2023]
    Nyckelord :Migrant Integration; Geography; Physical Geography; GIS; Network Analysis; Tampere; Accessibility; Data-driven decision making; Holistic Integration Index; Mathematics and Statistics; Social Sciences; Earth and Environmental Sciences;

    Sammanfattning : Integration management in Finland and Tampere is broad task including multiple actors and departments. To manage integration, is to coordinate the cross organizational cooperation of multiple service structures that support migrants with different kinds of services. LÄS MER

  7. 5. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

    Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Författare :Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
    Nyckelord :;

    Sammanfattning : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. LÄS MER