Sökning: "kundservice process"

Visar resultat 1 - 5 av 20 uppsatser innehållade orden kundservice process.

  1. 1. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

    Master-uppsats, Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Författare :Emmy Gulliksson; [2023]
    Nyckelord :Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

    Sammanfattning : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. LÄS MER

  3. 2. Ärendehantering på allmännyttigt bostadsbolag : En fallstudie på GotlandsHem

    Kandidat-uppsats, Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

    Författare :My Wentzel; [2021]
    Nyckelord :case management; case management process; customer support; PDSA cykle; public housing company; total quality management; allmännyttigt bostadsbolag; kundservice; kvalitét; PDSA-cykeln; ärende; ärendehantering; ärendehanteringsprocess;

    Sammanfattning : The case study has been conducted at a public housing company in Sweden GotlandsHem. The purpose of the study is to survey the case management process of the organisation and to obtain a process development plan as well as offer a proposition for implementation. LÄS MER

  4. 3. Processförbättringar inom försäkringsbranschen via en digital kundportal : En fallstudie på ett försäkringsbolags skadeprocess

    Kandidat-uppsats, Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Författare :Sofia Söderberg; [2021]
    Nyckelord :Process improvements; BPI; digital customer portal; lead times; automation; bottlenecks; quality assurance of information; value creation; Processförbättringar; BPI; digital kundportal; ledtider; automatisering; flaskhalsar; kvalitetssäkring av information; värdeskapande;

    Sammanfattning : Business Process Improvement (BPI) is a challenge for most companies facing challenges in finding temporary solutions to immediate problems. An increased intertwining between the digital and the physical world leads to new ways of customer interaction. LÄS MER

  5. 4. Making material handling more efficient : reduction of non-value-adding activities at a wood products company

    Master-uppsats, SLU/Dept. of Forest Economics

    Författare :Karin Gyllengahm; [2020]
    Nyckelord :ABC analysis; agility; business modelling; inventory; inventory layout; lean; material handling; operations management; order picking; value stream map; VSM; ABC analys; affärsmodellering; flexibilitet; lager; lagerstruktur; materialhantering; operativ ledningsteori; orderplockning; värdeflödesanalys;

    Sammanfattning : The forest industry is one of the most important businesses in Sweden, accounting for 9-12 percent of the Swedish industry's total occupation, export, turnover, and added value. Although the investments made by the Swedish forest sector reached a new record during 2017, the industry stills struggle with low profitability. LÄS MER

  7. 5. Kundservice och kontroll - en studie över vad införandet av kundperspektiv har inneburit för det dagliga arbetet hos en indrivande myndighet

    C-uppsats, Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Författare :Daniel Gustafsson; [2017]
    Nyckelord :Tax Agency; Performance measurement; Culture; New public management; Consumer;

    Sammanfattning : The purpose of this thesis is to discuss how the maintenance of a consumer perspective affects the day-to-day work, including the performance measurement and recruiting process, in a public revenue collecting authority. The study is a qualitative single-case study that has been performed through interviews with ten different employees at the Swedish Tax Agency (STA). LÄS MER