Sökning: "customer expectation"

Visar resultat 16 - 20 av 71 uppsatser innehållade orden customer expectation.

1. 16. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

   Master-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

   Författare :Emil Lendrén; [2021]
   Nyckelord :Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

   Sammanfattning : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. LÄS MER

3. 17. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

   Magister-uppsats, Umeå universitet/Företagsekonomi

   Författare :Habtamu Abezie; [2020]
   Nyckelord :DINESERV; Service quality; Customer satisfaction; Restaurant;

   Sammanfattning : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. LÄS MER

4. 18. Den kvalitativa diskursen? : En essä om makt, New Public Management och frågan om kvalitet i förskolan

   Uppsats för yrkesexamina på grundnivå, Södertörns högskola/Lärarutbildningen

   Författare :Elinore Thomsson Wejnefalk; [2020]
   Nyckelord :Ledarskap; Diskurs; Makt; Kvalitet; New Public Management; Kollegialt lärande;

   Sammanfattning : The aim of this text is to critically analyse which discursive power dynamics have been o fimportance in the evolution of the modern preschool. What are the underlying motives that led to the systematisation that has become so prevalent in our profession, and what changes has this led to in the preschool organization over time? From the 1990’s there has been a shift in the discourse concerning general welfare in Sweden, of which preschools are a part. LÄS MER

5. 19. Den digitaliserade revisionsbranschen : En jämförande studie mellan the big four och företagskunder

   Magister-uppsats, Högskolan i Borås/Akademin för textil, teknik och ekonomi

   Författare :Diyar Abdul-Gabar; Kenan Aljovic; [2020]
   Nyckelord :Digitization; digitized utilities; automatization; audit; “the big four”; customer satisfaction; customer relations; legitimacy; competitiveness; confirmability; willingness to change; Digitalisering; digitala verktyg; automatisering; revision; “the big four”; kundnöjdhet; kundrelationer; legitimitet; konkurrenskraft; anpassningsbarhet; förändringsbenägenhet;

   Sammanfattning : Digitization is a global phenomenon that has changed the everyday life, both workwise and privately. Digitization has become a central part in almost everything you do today. New effective methods to provide services have been created with the help of automatization, which has introduced the audit world to a transformation process. LÄS MER

7. 20. Mastering the Process of Change

   Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Emilia Marzouk; Sofia Petersson; [2020]
   Nyckelord :Loyalty Program; Customer Loyalty; Customer Expectation; Expectation Management; Customer Engagement; Business and Economics;

   Sammanfattning : Thesis Purpose: The purpose of this study is to increase the knowledge and understanding surrounding changes in loyalty programs. The aim is to further examine how a change in loyalty programs affects customer expectations and loyalty. LÄS MER